Director of Sales

at  Fairmont

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.
Job Description

QUALIFICATIONS

• Strong leadership, dynamic personality, excellent interpersonal skills with a good reputation for integrity and a role model
• Possess good communication and interpersonal skills at all levels of management
• Excellent working knowledge of Opera Cloud, S&C and Delphi by Amadeus
• Ability to manage and develop sales portfolio of clients
• Flexible and able to embrace and respond to change effectively
• Ability to plan, direct, organize and control the sales personnel
• Ability to make decision independently

SALES ADMINISTRATION RESPONSIBILITIES

• Establish programs and direct efforts to achieve groups and catering goals based on market segmentation and budget
• Monitor sales production and adjust sales activities, account coverage and sales priorities as necessary to achieve the planned goals
• Develop annual sales department budget and execute sales programs and activities
• Prepare departmental budget and forecasts, operating within set parameters and ensure effective cost control
• To establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectation and encouraging repeat business
• Expedite function bookings, proposal and event contracts
• Conduct site inspections when required
• Control function space maximization

SALES PERSONNEL DEVELOPMENT RESPONSIBILITIES

• Recruit, select train and motivate Sales department personnel to achieve sales goals
• Assure understanding of Job Descriptions, Goals, SOP of Sales Department personnel and conduct formal semi-annual evaluation and ongoing coaching and counseling
• Maintain established personnel policies and procedures of the hotels

COMMUNICATION RESPONSIBILITIES

• Maintain close and open communication with other department heads
• Maintain timely communication with Corporate Sales Offices, STB that can generate leads and provide information
• Coordinate communication between Sales and Other Departments to assure awareness of bookings and sales programs
• Maintain timely and responsive communication with accounts and prospects

INVENTORY MANAGEMENT RESPONSIBILITIES

• Monitor function space utilization and holding period of tentative groups to maximize catering revenue
• Monitor group bookings in relation to room availability, room type and customer spending potential to maximize rooms and other revenue
• Ensure that all contracts are covered by attrition and cancellation clauses to ensure hotel is protected

OTHER RESPONSIBILITIES

• Ensure that all safety , health, security and loss control policies and procedures and government legislation are adhered to
• Comply with hotel and department policies and procedures at all times
• To carry out other duties as and when assigned by the Management of the Hotel