Director of Spa & Wellness

at  Mondrian

Company Description
Mondrian Gold Coast is opening the doors late 2024 and we are looking for pioneers to launch the brand in Austrialia.
Job Description

JOB RESPONSIBILITIES

• Direct oversight and collaboration with each property spa & wellness leadership teams, including oversight of operations, the facilities, including short- and long-range strategic planning so that the spas operate cost effectively and efficiently.
• Ensure the establishment and execution of all departmental goals.
• Manage, train, and motivate all spa leaders reporting to this position.
• Serve as a link between the hotels and the spa industry.
• Meet with group meeting planners to show spa facility and programs as required.
• Promote and sell customized spa programs to conference groups as required.
• Promote all hotel and spa packages and promotions.
• Lead in the implementation of 12-month marketing plan.
• Identify new business and marketing opportunities.
• Assist in the Implementation of 12-month public relations program, i.e. calendar of events, media etc.
• Work efficiently with hotel public relations in all aspects of spa / hotel promotion as required.
• Act as a spokesperson for the Spas and the Brand.
• Work with Corporate advertising, promotion and public relations as required.
• Work with hotel and regional sales and marketing as required.
• Maintain thorough knowledge of competitors, including location, product offering, pricing, promotion and sales techniques.
• Administration and implementation of staff training in all aspects of the spa’s operations i.e. business telephone usage, guest relations, spa services (massage, body scrubs, facials etc.), retail sales etc.

ADMINISTRATIVE DUTIES

• Establishment of professional business relationship with all vendors and development of all products inventories.
• Ensure adherence of standard operating procedures for each department.
• Submit monthly report requirements and information to General Manager & Director of Rooms, including monthly business report, and treatment audits.
• Ensure adherence of departmental and facility policies.
• Establishment of ongoing administrative controls.
• Assist in the recruitment, development and training of all department heads and support staff.
• Adhere to Standard Operating Procedures Manual.
• Ensure that weekly/monthly departmental communication meetings are effective.
• Available for team member and Manager inquiries.
• Communications: respond / review voice-mail and e-mail messages.
• Facility walk-through to have a visual presence within the department for all spa & wellness team members.
  Qualifications