Director, Operational Excellence

at  Baseware

Join our esteemed team at Basware as a Director of Operational Excellence.
In this role, your primary focus will be on process management, fostering continuous improvement, and maintaining certifications within our industry-leading organization. You will lead the oversight of the integrated management systems and information security control frameworks. As a Director of Operational Excellence, you’ll spearhead initiatives in risk and quality management, driving process development and improvement.
At Basware, we’re pioneers in our industry, filled with passionate innovators who strive for excellence every day. Our leadership culture thrives on driving the mission and strategy, leading business performance, and building sustainable growth. As a critical part of our global team, you’ll work alongside highly motivated individuals to make it all just happen for our customers.
We’re seeking a dynamic individual with high integrity and global mindset to lead our Operational Excellence endeavors, reporting directly to the CIO.

KEY QUALIFICATIONS

• Extensive Experience: Minimum of 10 years of experience in defining and developing business processes in a global company
• Strong Quality Management Expertise: Proven track record in maintaining and improving Quality Management Systems, encompassing strategies, policies, processes, personnel, and systems. Demonstrated proficiency in standards such as ISO 9001, ISO 27001, ISAE 3000 & 3402, and HIPAA
• Implementation Experience: Proven track record of successfully leading one or more enterprise-wide process and system implementations, demonstrating expertise in project management, stakeholder engagement, and driving organizational change
• Leadership Skills: Demonstrated ability to effectively lead and motivate teams to achieve both tactical and strategic goals. Experienced in third-party management and skilled in cross-functional collaboration with interdisciplinary teams
• Results-Oriented: Driven by results, with a focus on prioritization and efficiency in a fast-paced environment
• Vendor Management: Experience in vendor management, including price negotiations.
• Language skills: Fluency in spoken and written English

• Own and Drive Excellence: Take charge of our Basware-wide Integrated Management System (IMS) and information security control frameworks. Lead quality initiatives to ensure continuous improvement and compliance with selected standards, fostering a culture of excellence
• Cross-Functional Collaboration: Participate in enterprise-wide initiatives, working closely with stakeholders and process owners to drive process improvements and enhance business performance at Basware
• Enterprise Risk Management: Oversee our Enterprise Risk Management (ERM) procedures, ensuring alignment with organizational goals and objectives
• Certification Maintenance and Roadmaps: Ensure compliance with existing certifications (ISO 9001, ISO 27001, ISAE 3000 and 3402, and HIPAA) while charting roadmaps for obtaining new certifications (ISO27017, ISO27018)
• Educate and Communicate: Act as an ambassador for quality standards across the organization, educating stakeholders and fostering a culture of continuous improvement
• Internal Audit Program: Drive and maintain our Internal Audit Program, providing necessary support to ensure adherence to standards
• Quality Reporting: Produce monthly Quality reports and host Integrated Management System reviews with executive leaders
• Vendor Management: Manage vendors engaged in quality, process development, and certifications, including price negotiations
• Team Leadership: Supervise and mentor team members, providing guidance and support for professional growth and development
• Subject Matter Expertise: Serve as the Subject Matter Expert (SME) for customer inquiries concerning IMS and standards related questions, providing expert guidance and support as needed.