Director Operations

at  Providence

QUALIFICATIONS

• Master’s degree from an accredited institution
• 10-15 years of supervisory/management experience with demonstrated leadership and strong project/change management skills
• 10-15 years of Operations, Finance, Quality, Risk, and Business Growth and Development experience working in a Behavioral Health Setting
• 5 years of experience working with community and business leaders, physicians, and other clinical leaders, finance and operations leaders and executives
• Knowledgeable about State and Federal Regulatory, Licensing, and Accreditation standards
• Experience with Microsoft Office software programs (e.g., Word, Excel, PPT)
• Skilled in CAP, LEAN, and complex project management.
• Public presentation and communication skills.
• Strategic thinking and planning: Ability to collect, analyze, and present data and research with credibility to both inform decisions and help build the case for change to support the execution of decisions.
• Ability to effectively communicate in both written and oral form about highly complex information that allows Senior Leaders to make appropriate decisions.
• Operational Understanding and Effectiveness: Understands core business processes and operations. Strong negotiation skills. Demonstrated ability to navigate politically sensitive discussions and implement creative solutions to achieve shared objectives that are in accordance with the Providence mission, vision, and promises.
• Teamwork and Cooperation: Models effective team membership for others within the Providence Behavioral Health Network. Encourages team cooperation and fosters the development of trust. Actively facilitates and supports team decisions. Takes initiative to resolve conflicts.
• Problem solving and Decision-making: Demonstrates the ability to deal with complexity. Consistently makes sound decisions that reflect thorough consideration of alternative and creative solutions that influence change. Maintains awareness of and sensitivity to the impact decisions have on others.
• Flexibility and Response to Change: Demonstrates the ability to deal with ambiguity. Supports and promotes new and evolving procedures and routines. Participates actively in the change process and offers suggestions for new approaches.
• Quality of Work: Manages time effectively. Anticipates problems and takes corrective action in a proactive manner.

THE ROLE

The Director of Operations, under the direction of the Senior Director of Behavioral Health, is responsible and accountable for systems, structures, day-to-day operations, and outcomes of the Providence Behavioral Health Network. Under the strategic direction of the Senior Director of Behavioral Health, the Director of Operations:

• Works in partnership with Behavioral Health Senior Leadership to optimize operations in all Behavioral Health departments in accordance with applicable policies, procedures, protocols, and Federal/State regulations, laws, and standards.
• Works collaboratively with Business Affairs to optimize business development activities and strategic planning processes to optimize growth and development of the Behavioral Health Network.
• Collaborates with Senior Leadership and other Subject Matter Experts to optimize quality of care and day-to-day service delivery operations.
• Works collaboratively with Senior Leadership to develop Specialty Projects in accordance with Providence mission, vision, and promises as well as patient care needs.