Director, Payments Analytics

at  CIBC

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
CIBC.com
What you’ll be doing
The Director, Payments Analytics will have accountability for providing expert analytics leadership to our product partners as part of the Analytics & Decision Science team. In this role, you will lead the analytics agenda for the Payments team, acting as a strategic thought partner, delivering insights, analysis, tools and data-driven recommendations to help identify opportunities to grow the business and better serve our clients.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

• Analytics Consulting Leadership – Establish an industry-leading expert Payments analytics consulting team. Develop strong trusted advisor relationships with Payments partners through impactful engagements. Integrate deep domain knowledge with analytical capabilities to deliver value to stakeholders, enable data-driven decision making and proactively identify opportunities to drive business growth (projects/business cases, acquisition/retention campaigns, pricing, channels, segments, products and process enhancements).
• Analytics Delivery & Innovation – Lead the identification and deployment of analytics and statistical techniques (descriptive, predictive, prescriptive) to extract actionable insights out of client behaviours and business trends (both internal and external). Lead the integration of big data, business intelligence, visualization, self-service and analytical tools into the everyday toolkit of the team. Champion the exploration and integration of new analytics tools and techniques to innovate, build strategic analytics assets and drive efficiency.
• Partner for Success – Own key relationships across our business and with external partners to facilitate our analytics delivery model. This includes, but is not limited to internal partners in Analytics, Product, Channel, Technology, Risk, Marketing and Finance as well as external Channel, Bureau and Benchmarking partners.
• Ownership – Lead the end-to-end orchestration of internal and external partner engagement to ensure the delivery of solutions the meet stakeholder requirements and contribute to business success. Think and act like an owner by engaging and integrating the right resources to efficiently deliver on business needs.
• People Management/ Leadership – Create and sustain a high performing, inspired workplace that is consistent with the values of CIBC. Be a champion of team coaching models, recognize great work, manage career and succession planning and attract/develop top talent to fill key roles in the team in support of our evolving business.

Who you are

• You have well-developed leadership skills with proven ability to lead in a fast paced, ambiguous, multi-dimensional matrix environment and to effectively manage multiple activities with varying complexity while under tight time frames
• You have strong knowledge of Payment Products, Deposits and Open Banking to enable insightful analysis and interpretation of performance and emerging payment trends
• You are a problem solver. You have exceptional critical thinking, problem solving and decision making skills with demonstrated ability to independently identify and analyze business problems strategically and recommend creative solutions.
• You have well-developed communication skills. Written and verbal skills to convey technical information in understandable terms as well as convey thoughts and ideas clearly and in a compelling influential manner
• You are passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity. You have relationship management skills to effectively deal with individuals at all levels of the organization including Senior Leadership and convey factual and/or conceptual information requiring detailed explanation and interpretation
• You are driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
• You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what’s possible.
• You are an avid learner who recognizes the analytics field is constantly evolving. You seek to explore emerging trends and best practices in the industry and are excited to share the knowledge with others.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
• You have a Degree or Professional Designations in a quantitative field (i.e. mathematics, statistics, computer science, economics, engineering, physics, business) or equivalent experience. Advanced degree is an asset (i.e. MMA, MBAN, MSc, MA, MBA, CA, CMA).
• You have working knowledge of analytical and data visualization tools. Any combination of SAS, SQL, Python, R, Tableau, Power BI, Cognos, Alteryx, and have the ability to provide guidance to the team on tool deployment and utilization.
• You have working knowledge of statistical techniques (i.e. regression, time-series analysis, clustering, decision trees).

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location
Toronto-81 Bay, 25th Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Communication, Data-Driven Decision Making, Leadershi

Please refer the Job description for details