Director, Product Management, MDES

at  MasterCard

Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Director, Product Management, MDES
Overview
Mastercard’s digital payments strategy is accelerating the transition from card payments to digital payments, using mobile phones and other devices to support issuers, merchants, and wallet providers. Consumers are expanding their range of digital activity across channels/devices every day, and you can be a key contributor in driving this evolution.
We are seeking an accomplished Product Director to join our Mastercard Digital Enablement Services (MDES) team and take responsibility for the implementation of product strategies, overseeing requirements intake and prioritization, managing product roadmaps, and leading/owning the delivery of product enhancements and value-added services. The ideal candidate would have a proven track record of managing large scale B2B digital products/solutions in the financial services, payments, mobile or related industry sectors. They will exhibit a customer-centric mindset and have an outstanding record of developing products or managing digital initiatives that deliver new services in a fast-paced and changing environment with multiple and competing priorities.
Role
The Product Director will be responsible for the development and management of products/ services within the MDES Issuer Enablement and Customer Onboarding domains. This includes B2B customer onboarding, automation and self-service applications.
This pivotal role requires a robust strategic mindset, organizational finesse, strong management discipline, and advanced leadership skills. The successful candidate should demonstrate the ability to foster strong collaboration with engineering teams, manage stakeholders across all levels, lead cross-functional teams, and effectively navigate geographical and time zone differences. The candidate should demonstrate a willingness to comprehend and engage with complex technology solutions, remaining hands-on with tools and applications as necessary.

Duties include but are not limited to:

• Develop and execute product strategies, roadmaps, annual objectives and plans
• Lead cross-functional teams
• Gather and assess ‘voice of customer’, industry trends, market and competitive research data
• Define product requirements based on strategic priorities, customer feedback, market insights
• Conduct market research and opportunity assessments on new ideas and concepts
• Lead ideas generation, concepts validation, business cases development, and present new ideas for executive approval
• Oversee the demand intake and prioritization process for product enhancements
• Manage product roadmaps and backlog items
• Perform analysis of products/technology vs customer needs and business requirements
• Scope, plan, and executing large development efforts as well as small rapid product feature enhancements
• Lead product development projects through the end-to-end product lifecycle
• Define and manage business and technical requirements, UX requirements, design specifications and non-functional requirements for product development / enhancement / modernization
• Manage the existing products, including internal solutions/platforms and customer-facing applications and services
• Partner with key stakeholders across the organization, including product owners, solution designers, UX designers, engineering teams, program management office, business operations and support teams, technical writers, commercialization and sales teams to develop and deliver product initiatives
• Lead the collaboration with engineering and global technology teams to maintain and build platforms
• Lead the engagement with the regional teams, customers and third parties to communicate product roadmaps and value propositions
• Lead the development of product marketing materials, training materials, videos, case studies etc. in collaboration with marketing teams and vendors
• Monitor, track and report product performance metrics and KPIs
• Manage user access to applications and change control processes
• Develop product collateral and support materials for internal teams and external customers
• Deliver product training for internal support teams and external customers
• Present at customer and internal forums
• Ensure compliance with the company policies, processes, and governance
• Provide leadership, guidance, development support and knowledge transfer to team members

Role requirements

• Strong product management experience in B2B digital products/solutions in the financial services, payments, mobile or related industry sectors
• High-energy and proactive with the ability to manage your own and team’s workload, multi-task and prioritize in fast pace environment
• High degree of initiative and self-motivation with a willingness and ability to learn and take on challenging opportunities and drive delivery of results
• Strategic business mindset and ability to translate technical product offerings into business value and customer-facing value propositions
• Ability to understand complex business needs, competitive offerings, and industry trends and translate them to customer-facing solutions
• Ability to comprehend and engage with complex technology solutions, remaining hands-on with tools and applications as necessary
• Ability and willingness to learn, including a high degree of technical details
• Strong communication skills, both verbal and written, with strong relationship, collaborative and organization and project management skills
• Strong ability to build rapport, lead cross-functional collaboration, and manage internal stakeholders and external partners/ vendors
• Ability to work effectively with cross-functional, geographically distributed teams and vendors
• Experienced in ideas generation, concepts validation, business cases development, building internal and external value propositions, and presenting ideas to executive audience
• Bachelor’s degree in a relevant subject or equivalent combination of industry experience and education
• 10+ years professional experience with demonstrable track record
• Skilled in using product management and reporting tools (eg. Confluence, Jira, AHA, Domo, Figma or similar tools)

All about You

• You are a proactive, high-energy problem solver with passion for delivering best-in-class products for customers
• You have strong organizational, planning and execution skills and ‘can-do’ and ‘will-do’ attitude
• Experienced in managing and developing large scale B2B digital products/solutions
• Skilled in operating in fast-paced and changing environment with multiple competing priorities
• Experienced in leading teams, including direct line management and cross-functional teams in matrix organizations
• Understand the technologies supporting the platform/product and able to hold your own in debates with other Product Managers, Engineers, Architectures and Developers
• Experienced in building organizational relationships, partnering with and influencing teams while commanding the respect of the individuals on the team
• Skilled in operating in complex matrix structures and working in fast paced environments with different teams, across different time zones, and delivering multiple projects to deadlines
• Experience with some of the following: Financial Services, Payments industry, Digital Commerce / e-Commerce, Cloud, Big Data, Data Science/Analytics, Microservices is a big plus

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Duties include but are not limited to:

• Develop and execute product strategies, roadmaps, annual objectives and plans
• Lead cross-functional teams
• Gather and assess ‘voice of customer’, industry trends, market and competitive research data
• Define product requirements based on strategic priorities, customer feedback, market insights
• Conduct market research and opportunity assessments on new ideas and concepts
• Lead ideas generation, concepts validation, business cases development, and present new ideas for executive approval
• Oversee the demand intake and prioritization process for product enhancements
• Manage product roadmaps and backlog items
• Perform analysis of products/technology vs customer needs and business requirements
• Scope, plan, and executing large development efforts as well as small rapid product feature enhancements
• Lead product development projects through the end-to-end product lifecycle
• Define and manage business and technical requirements, UX requirements, design specifications and non-functional requirements for product development / enhancement / modernization
• Manage the existing products, including internal solutions/platforms and customer-facing applications and services
• Partner with key stakeholders across the organization, including product owners, solution designers, UX designers, engineering teams, program management office, business operations and support teams, technical writers, commercialization and sales teams to develop and deliver product initiatives
• Lead the collaboration with engineering and global technology teams to maintain and build platforms
• Lead the engagement with the regional teams, customers and third parties to communicate product roadmaps and value propositions
• Lead the development of product marketing materials, training materials, videos, case studies etc. in collaboration with marketing teams and vendors
• Monitor, track and report product performance metrics and KPIs
• Manage user access to applications and change control processes
• Develop product collateral and support materials for internal teams and external customers
• Deliver product training for internal support teams and external customers
• Present at customer and internal forums
• Ensure compliance with the company policies, processes, and governance
• Provide leadership, guidance, development support and knowledge transfer to team member

Role requirements

• Strong product management experience in B2B digital products/solutions in the financial services, payments, mobile or related industry sectors
• High-energy and proactive with the ability to manage your own and team’s workload, multi-task and prioritize in fast pace environment
• High degree of initiative and self-motivation with a willingness and ability to learn and take on challenging opportunities and drive delivery of results
• Strategic business mindset and ability to translate technical product offerings into business value and customer-facing value propositions
• Ability to understand complex business needs, competitive offerings, and industry trends and translate them to customer-facing solutions
• Ability to comprehend and engage with complex technology solutions, remaining hands-on with tools and applications as necessary
• Ability and willingness to learn, including a high degree of technical details
• Strong communication skills, both verbal and written, with strong relationship, collaborative and organization and project management skills
• Strong ability to build rapport, lead cross-functional collaboration, and manage internal stakeholders and external partners/ vendors
• Ability to work effectively with cross-functional, geographically distributed teams and vendors
• Experienced in ideas generation, concepts validation, business cases development, building internal and external value propositions, and presenting ideas to executive audience
• Bachelor’s degree in a relevant subject or equivalent combination of industry experience and education
• 10+ years professional experience with demonstrable track record
• Skilled in using product management and reporting tools (eg. Confluence, Jira, AHA, Domo, Figma or similar tools

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines