Director, Sales Operations - USPS

at  NetApp

ABOUT NETAPP

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?
“At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization.” -George Kurian, CEO

JOB SUMMARY

Key Responsibilities

• Work with sales and cross-functional leadership across the business to execute the GTM approach for our USPS Federal Government Customers
• Define, manage, and provide insights on key performance metrics to ensure the organization fully commands the business.
• Lead executive analyses, strategies, and deliverables (e.g., QBRs).
• Provide visibility and performance tracking to the business (health of business, sales efficiency and productivity KPIs, dashboards).
• Provide actionable recommendations and facilitate data-driven decisions with sales leadership through exceptional business partnering and strategic thinking.
• Lead the operational support that drives the performance of each segment and channel towards repeatable, predictable motions.
• Execute and manage core sales operations processes such as expansion planning, market optimization, target setting, leading indicator management, and forecasting.
• Evaluate adoption of core sales processes, reporting, and systems and identify opportunities to improve overall efficiency and effectiveness.
• Partner closely with cross-functional team members on priority go-to-market initiatives execution within the US Public Sector
• Collaborate with people development/sales training teams to provide input into training needs based on sales performance data.
• Responsible for managing quota setting and plans across all revenue functions to ensure that financial objectives are optimized and allocated to all sales channels and resources through the quota program.
• Partner with top sales management to find opportunities for sales growth. Foster an environment of continuous improvement.
• Ensures sales reports and other intelligence is used by the sales organization and leverages reporting tools and dashboard critical metrics needed for measurement.
• Collaborate with internal stakeholders (Sales, Finance, Product, and Legal) to ensure that all deals align with corporate strategies and guidelines

JOB REQUIREMENTS

The successful candidate will be a broadly qualified and experienced leader with extensive leadership experience in Sales Operations. Experience in the scale and sophistication of a large global business, combined with a background in a growth-oriented, technology-enabled business will be critical.

• You have 10+ years prior experience in sales strategy and operations or business insights / analytics roles for a high growth company and over $500M in revenue.
• You have 3+ years of people management experience, with demonstrated success in building a team, in building an inclusive, positive, and high-performance culture, and in retention and team member development.
• Strong experience in the SaaS sales and services sectors.
• Experience running a Geographically dispersed team.
• You demonstrate the ability to scale and equip the business, driving world-class operational execution, communicate big picture opportunities, and make data-driven decisions. You have experience in driving the adoption of CRM platforms from a legacy environment to a modern CRM platform.
• You take a proactive, consultative approach, building trust consistently and quickly.
• You have an enthusiastic “roll up your sleeves” mentality.
• You work well under pressure, with a high degree of adaptability and flexibility in a fast-paced, rapidly changing environment.
• You have a demonstrated ability to manage teams with deep analytical skills.
• You have excellent written and verbal communication skills.
• You are detailed oriented.

DID YOU KNOW…

Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

• Work with sales and cross-functional leadership across the business to execute the GTM approach for our USPS Federal Government Customers
• Define, manage, and provide insights on key performance metrics to ensure the organization fully commands the business.
• Lead executive analyses, strategies, and deliverables (e.g., QBRs).
• Provide visibility and performance tracking to the business (health of business, sales efficiency and productivity KPIs, dashboards).
• Provide actionable recommendations and facilitate data-driven decisions with sales leadership through exceptional business partnering and strategic thinking.
• Lead the operational support that drives the performance of each segment and channel towards repeatable, predictable motions.
• Execute and manage core sales operations processes such as expansion planning, market optimization, target setting, leading indicator management, and forecasting.
• Evaluate adoption of core sales processes, reporting, and systems and identify opportunities to improve overall efficiency and effectiveness.
• Partner closely with cross-functional team members on priority go-to-market initiatives execution within the US Public Sector
• Collaborate with people development/sales training teams to provide input into training needs based on sales performance data.
• Responsible for managing quota setting and plans across all revenue functions to ensure that financial objectives are optimized and allocated to all sales channels and resources through the quota program.
• Partner with top sales management to find opportunities for sales growth. Foster an environment of continuous improvement.
• Ensures sales reports and other intelligence is used by the sales organization and leverages reporting tools and dashboard critical metrics needed for measurement.
• Collaborate with internal stakeholders (Sales, Finance, Product, and Legal) to ensure that all deals align with corporate strategies and guideline