Director, Sales Technology and Operations - Remote

at  Highspot

ABOUT HIGHSPOT

Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.

ABOUT THE ROLE

Join our Revenue Operations team as a Director, Sales Technology and Operations. In this role, you’ll spearhead the development of our enterprise architecture and next-gen sales technology stack, while leading our administration team as a player-coach. With deep expertise in Salesforce, you’ll optimize our tools, processes, and workflows. Collaborating across departments, you’ll drive efficiency and enhance the customer experience.
This role reports to the Director of Revenue Platforms, who is responsible for Highspot’s Go-to-Market processes and technology stack.

WHAT YOU’LL DO

• Lead the enterprise architecture for sales tools and platforms, including Salesforce, ensuring a solid data model to scale the business through reporting, integration, and automation.
• Collaborate with Sales, Customer Success, Marketing, Product, Finance, and IT to build a roadmap that drives productivity and customer delight.
• Manage a team of business systems professionals, building a high-performance culture.
• Manage day-to-day operations:
• Refine business requirements and ensure solution delivery provides scalable solutions.
• Configure Salesforce process automation (flows, workflow, process builder), approval processes and notifications (emails, Slack).
• Maintain data integrity and streamlined user experiences through effective processes, training, and documentation in partnership with tooling enablement.
• Troubleshoot and resolve end-user issues, adapting to evolving needs.
• Stay up-to-date on Salesforce releases and the broader ecosystem to maintain a best-in-class GTM tech stack.