Director, Services Sales Central Region

at  Servicenow

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World’s Most Admired Companies™.
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Job Description
ServiceNow is currently seeking a Services Sales Director who will be responsible for managing a team of Services Executives within the EMEA Central region, driving services sales to achieve business outcomes in new and existing customer accounts. Business outcomes are brought to life through implementation services, implementation advisory, and ServiceNow Customer Success IMPACT offerings. The role reports into the Area Vice President Sales, Customer Outcomes - EMEA.
The Central region includes territories from Poland to Greece & DACH.

OVERSIGHT AND ACCOUNTABILITY FOR THE CUSTOMER PORTFOLIO

• Establishes senior level relationships with clients, considered a trusted advisor for customers through their digital transformation
• Accountable for the inclusion and successful execution of sustainable business outcomes in sales strategies
• Participates on steering and governance committees
• Accountable for the inspection and review of projects for quality work product and deliverables
• Accountable for the success of customer projects
• Responsible for driving specific customer initiatives and outcomes
• Leads the team to drive strategies that optimize the platform consumption and position within each strategic account

IN ORDER TO BE SUCCESSFUL IN THIS ROLE, WE NEED SOMEONE WHO HAS:

• Experience in the General Management of Professional Services, including Services Sales, Customer Management and Consulting or Advisory Services
• Experience building and executing strategic plans within a software company or consulting environment
• An understanding of the issues and imperatives driving digital transformation across industry.
• In-depth digital transformation strategy, design, planning, and implementation within F500 global organizations
• Experience identifying business objectives and solving business challenges
• Experience serving as part of a key client leadership team
• Successful experience integrating with other client functions (Sales, Solution Consultants, Product Line, Services) in developing and implementing client strategies and Customer Outcomes plans
• Experience developing client partnering (co-delivery) relationships with large consultancies and technology implementation firms, Big 4 and GSIs
• Understands the importance of leading by example
• An effective style as a collaborator, communicator and influencer, who is able to positively work across a global organization
• Fluent in German and English
  Additional Information
  ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
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  If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
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