Director, Strategic Business Development

at  KuehneNagel

Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Richmond, VA location is looking for a new Director, Strategic Business Development to join our Sales team

YOUR SKILLS AND EXPERIENCES

• Bachelor’s Degree
• 5+ years of field sales in sea logistics freight forwarding
• Experience with logistics processes and solutions

YOUR ROLE

The Director, Strategic Business Development role involves managing and effectively communicating the company’s vision, prioritizing digital services to enhance customer experience, maintaining client relationships, monitoring satisfaction, and driving business growth while ensuring compliance and cost management. Additionally, the position entails serving as the primary point of contact for customers, advocating a customer-centric approach, and establishing KN as the employer of choice in the region.

YOUR RESPONSIBILITIES

• Establish a physical Customer Care Location (CCL) presence, fostering a culture aligned with KN behaviors and expectations while building strong internal relationships
• Demonstrate an agile mindset, lead by example, and embrace change, emphasizing attentive listening
• Manage working conditions to ensure a balanced and healthy work environment
• Communicate and translate the company’s vision and targets effectively
• Act as the ‘face of the company’ for customers in the branch, emphasizing a customer-centric approach
• Prioritize digital services to enhance customer experience and encourage digital engagement
• Cultivate and maintain customer relationships, addressing client escalations and ensuring smooth customer onboarding
• Monitor customer satisfaction, collect feedback, and strive to achieve or exceed targeted customer retention rates
• Position Kuehne+Nagel as an employer of choice in the region, driving a positive human experience
• Understand and manage costs and profit drivers, drive business development, and ensure compliance with regional and national objectives, with a keen eye on market dynamics and competition