Directory Assistance Associate

at  Thryv

A BIT ABOUT US

At Thryv, we are a team fiercely devoted to the success of local businesses. We’ve been around in one form or another for more than 125 years, always with one goal in mind — helping small businesses compete and win. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful.
Alongside providing leading-edge digital, marketing and directory services, we help more Australian businesses connect with their customers through the Thryv platform, giving them a world-class edge in technology.
Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable to paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning.

YOUR FUTURE ROLE

As a Directory Assistance Associate, you will be joining a vibrant, energetic customer centric corporate environment with the added bonus of working fully remote from Palmerston North, NZ. You will provide our clients and customers with advice they seek and go that extra mile to showcase your exceptional customer service skills.
Effective communication involves listening to the caller, digesting the information, and conveying a solution quickly and effectively. This role will suit a high performer, with the ability to both work independently and as part of a team with a strong commitment of customer satisfaction at the forefront.
This role is a Permanent Full-Time Position commencing June 2024, working from home (WFH) within New Zealand.
Your Responsibilities
As the Directory Assistance Associate, you will provide: