Disability Case Assistant (Acting)

at  Toronto District School Board

QUALIFICATIONS:

Secondary school diploma plus one year post secondary education, including courses related
human and benefits administration, with one year’s experience in disability management, or
equivalent combination of education and experience;
Knowledge of disability management processes (e.g. WSIB, short term disability,
return to work, workplace accommodation);
Knowledge and understanding of related Board, departmental policies and
procedures, collective agreements and relevant legislation;
Proficient computer skills such as databases, spread sheets, word-processing, disability
management software (Parklane), human resources/payroll information systems (SAP);
Demonstrated sensitivity and ability to maintain confidential information;
Strong written, oral and interpersonal communication skills and ability to communicate information
in a sensitive, courteous manner with a customer service focus;
Ability to analyse information and reports;
Records management, organizational and problem-solving skills; and
Ability to work collaboratively in a team environment.

SPECIAL REQUIREMENTS:

Occasional travel required
Location: 5050 Yonge Street (Wheelchair Accessible) (Hybrid Work Eligible)
Hours: 35 Hours per week
Work Year: 12 Months

Provide front-line support to the Board’s disability management and Employee Assistance (EAP)
programs; including initial receipt of incoming calls, processing of claims and referrals to EAP;
Run, review and analyse absence reports; provide information to the appropriate Case
Administrator to determine appropriate disability management process (e.g., early intervention,
SLTDP or LTD for eligible employees);
Provide information, guidance and respond to inquiries regarding the disability management
process, WSIB and EAP;
Process WSIB claims forms (e.g., form 7) within prescribed timelines;
Liaise with WSIB claims management officials and department contacts;
Enter and update claims related information in disability management systems;
Assist with monitoring and tracking of claims including following up with employees, sending
information packages, contacting union/federation representatives, and managers as required;
Assist with processing requests for workplace accommodation;
Liaise with third party providers to provide and/or receive information;
Provide general administrative support to the department including preparation of
correspondence, ordering of supplies, recording attendance, maintaining electronic and hard copy
files, booking appointments, and producing various reports for a variety of stakeholders including
unions;
Update and maintain accurate information within SAP regarding employee sick leave allotment
and vacation quotas;
Update and maintain employee claims information, records and files; and
Other related duties as assigned.