Disability Liaison Coordinator

at  Court Services Victoria

About Us
The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.
About the Role
The Disability Liaison Coordinator (DLC) is tasked with overseeing a small team of Disability Liaison Officers (DLOs). The DLC will allocate cases to the DLO Team to ensure that VCAT users are supported and provided with the assistance needed to manage their matter(s) at VCAT. The DLC is responsible for contacting external support services and liaising with internal stakeholders (e.g. registry services and Tribunal members) to ensure Tribunal Users are supported and reasonable adjustments can be accommodated where appropriate.
The DLO team assists users involved in VCAT cases, or considering making applications to the Tribunal, by providing them with information relating to VCATs processes and procedures.
The DLC acts as a primary point of contact for the DLO team which is located within the broader Community Access Services team at VCAT.
Stakeholders are varied: Tribunal users who may be living with a disability; representatives for external support services and members and staff within the Tribunal.
The Disability Liaison Coordinator reports to the Support Services Manager.

About You

• Capability to mentor and support a small team, providing specialised support to the Victorian community.
• Experience providing support to members of the community living with a disability is highly desirable.
• Experience in juggling competing priorities and managing expectations of stakeholders.
• The ability to manage the privacy, confidentiality, and consent of sensitive information.
• Ability to build strong relationships with VCAT users and professional stakeholders and undertake community engagement activities.
• Knowledge of the VCAT Act and associated legislation is highly desirable, but not essential.
• Flexibility - this role may be required to provide support at a variety of VCAT venues.

How to apply

Click the ‘Apply Now’ button, ensuring you include the following in your application:

• resume
• a short cover letter

Other information
CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.
We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.
We aim to create a workforce that reflects the community in which we live.
If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don’t hesitate to get in touch with the Position Contact listed in the Position Description

Please refer the Job description for details