Dispatch Operator - Joseph Brant Hospital

at  Paladin Security

Dispatch Operator - Joseph Brant Hospital
Position: Dispatcher
Site: Joseph Brant Hospital
City: Burlington, ON
Status: Full-Time
Hours: Rotating Continental 07:00-19:00/19:00-07:00
Pay Rate: $19.22/hr.
Are you interested in starting a career in a fast paced and growing industry? As a provider of security services to clients with complex security needs, Paladin Security Group is offering an exciting career opportunity for you to give back to your community, while developing skills for future careers. Our training programs are also a leader in the security industry, and they will help prepare you for advancements, as well as build your resume for a potential career in law enforcement.

DESCRIPTION:

• Assist the Supervisor and/or Team Lead with incident and complaint investigations.
• Assist with audits and documentation management as requested by the Supervisor, Team Lead, and/or the Hospital.
• Communicate any concerns/issues with Supervisor or Team Lead.
• Communicate information to Clients and Security team members using telecommunications systems and equipment.Information management of major incidents, escalating major incidents to required stakeholders as per the established procedure.
• Provide customer service to Hospital Staff, Security Staff, and General Public.
• Take incoming radio, phone, and in-person calls, document details and escalate to the proper resource.
• Dispatch all service calls to the appropriate responder(s) as per the established procedures.
• Direct back-up support units, as needed, to incidents and calls for service.
• Complete detailed documentation and reports of activities as called into the Security Department.
• Monitor security systems (i.e., CCTV, access control, alarms, etc.) and respond in accordance with established procedures.
• Interacts with Police, the Fire Department, and EMS.
• Updates and maintains the Security Incident database.
• Perform other duties as assigned.

QUALIFICATIONS:

• Strong reading, writing, and verbal communication skillsProficiency with MS Office suite, Outlook, Word, Excel, Etc.
• The ability to type a minimum of 50 WPM with no errors
• Ability to learn and adapt to new software / applications
• A working knowledge of the Occupational Health & Safety ActKnowledge of Trespass to Property Act
• Commitment to professionalism and excellence in customer service
• Ability to function effectively in a fast-paced and stressful environment
• Ability to process large call volumes and exercise sound and accurate decisions

MINIMUM REQUIREMENTS

• Minimum 6 months of experience in Alarm Monitoring, Dispatch, CCTV Monitoring, or Call Centre experience
• Immunization Record (Measles, Mumps, Rubella, Varicella, and TB skin tests 1 and 2)
• Vulnerable Sector Check
• First Aid CPR C
  Healthcare

Please refer the Job description for details