Dispute Resolution Specialist

at  QBE Insurance

Parramatta, New South Wales, Australia -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate28 Aug, 2024Not Specified28 May, 2024N/AWellbeing,Dads,Risk,Ownership,Communication Skills,Accountability,Management SkillsNoNo
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Description:

PRIMARY DETAILS

Time Type: Full time

Worker Type: Employee

  • Permanent full-time role
  • Locations: Adelaide, Brisbane, Melbourne, Newcastle / Parramatta

Responsibilities:

  • Strong Insurance or legal background; Must have a solid understanding of risk, compliance and policy
  • General Understanding of AFCA’s expectations, approach to complaint handling, fees and determinations (if handling external complaints)
  • Previous external dispute resolution experience
  • Ability to problem solve and build strong relationships with customers and stakeholders
  • Strong written and verbal communication skills, including great negotiation skills
  • Excellent time management skills, ability to work under pressure and with pace when required
  • Take accountability and ownership of tasks acting with integrity despite pressures and challenges
  • Passionate about providing a gold standard service to our customers and stakeholders and ability to show high levels of empath

REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

Banking / Insurance

Information Technology

Graduate

Proficient

1

Parramatta NSW, Australia