Dispute Resolution Specialist

at  QBE Insurance Group Limited

ABOUT YOU

We are looking for a confident, resolution focused individual who has a passion for delivering outstanding customer service. The ideal candidate is someone that has a wealth of experience within a similar role and can apply their skills, knowledge and expertise to ensure positive outcomes.

• Ideally have dispute resolution experience
• Must have a strong General insurance or Legal background
• Must have a solid understanding of risk, compliance, and policy.
• Passionate about providing a gold standard service to our customers and stakeholders and ability to show high levels of empathy
• Collaborative and solution focused mindset with excellent problem solving and relationship building skills
• Ability to influence and negotiate with internal and external stakeholders

PRIMARY RESPONSIBILITIES:

• Undertake timely and accurate response to all complaints and disputes, providing a fair and reasonable outcome for the customer
• Proactively identify systemic causes of customer dissatisfaction and contribute to the development of solutions
• Work collaboratively and with internal and external business stakeholders
• Provide SME (subject matter expert) support for internal stakeholder enquiries in relation to decisions, General Insurance Code of Practice and the Insurance Contracts Act
• Ensure the organisational obligations under the law and the General Insurance Code of Practice are adhered to when managing complaints and disputes
• Prepare recommendations on process, product and service improvements to minimize recurrence or mitigation of issues
• Let’s talk flexible working!

We are looking for a confident, resolution focused individual who has a passion for delivering outstanding customer service. The ideal candidate is someone that has a wealth of experience within a similar role and can apply their skills, knowledge and expertise to ensure positive outcomes.

• Ideally have dispute resolution experience
• Must have a strong General insurance or Legal background
• Must have a solid understanding of risk, compliance, and policy.
• Passionate about providing a gold standard service to our customers and stakeholders and ability to show high levels of empathy
• Collaborative and solution focused mindset with excellent problem solving and relationship building skills
• Ability to influence and negotiate with internal and external stakeholder