Distribution Operations Manager

at  Clicks Group Limited

POSITION SUMMARY

Industry: Pharmaceutical Sector
Job category: Other: FMCG, Retail, Wholesale and Supply Chain
Location: Roodepoort
Contract: Permanent
EE position: Yes

JOB DESCRIPTION

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• Oversee warehouse operations.

• To effectively and efficiently manage the day-to-day distribution operations for the warehouse including inter alia operations, customers, people and processes.
• Cost management, including budgetary alignment and capital expenditure (CAPEX).
• Management of the Distribution customer interface; ensuring customer satisfaction and business growth.
• Responsible to ensure that security and loss control is in line with company guidelines & policies as well as managing pharmaceutical compliance as per regulations.
• Leads and manages all of the activities of the supervisors in the departments of Receiving, Put-Away, Picking, Packing, Shipping, and Inventory Control and holds direct reports for all day-to-day activities.
• Sets the standard for leadership in the warehouse and leads by example. Leads in a manner that is consistent with our organizational culture.
• Participates in the employment process and recommends candidates for employment. Trains, develops, and coaches staff.
• Promotes employee development, creative thinking, empowerment, and two-way communication.
• Is accountable for the management and productivity of staff within the functional area and the associated costs.
• Ensures that all policies and procedures are followed accurately and efficiently.
• Oversees administrative staff to ensure that an even flow of orders are released per the order picking schedule.
• Reviews all internal reports to measure and assess operational effectiveness, to ensure timely shipment of all orders and adherence to operational goals.
• Resolves problems that prevent a timely and efficient handling of inbound and outbound orders.
• Responsible for maintaining compliance with all regulatory and operational procedures.
• Conducts meetings with staff to review performance/results and perform operational training.
• Ensures that all department training needs are satisfied.
• Assists in preparing and maintaining SOP’s for Distribution Centre.
• Communicates with Facilities Department to ensure that preventative maintenance is completed on all stretch wrappers, forklifts, walkie-riders, palletizers, dock-doors/plates, scales, freezers, heaters, lights, material handling equipment and internal assets.
• Prepares a variety of reports, including Operational Updates for leadership, Gap Analysis and shares the information on an ongoing basis.
• Optimize stock levels, availability and management.
• Manage the transport cost related to the distribution function (internal & courier)

Skills

• Communication skills (both verbal and written)
• Negotiation skills
• Customer relation skills
• Relationship building skills
• Interpersonal skills IT skills - knowledge of WMS and MS office

Knowledge

• Relevant business and commercial acumen
• Knowledge of all facets of supply chain management - including transport, warehousing, SHEQ, Risk, third part service management, owner driver schemes.
• Financial Management

Competencies

• Deciding and Initiating Action
• Planning and Organizing
• Analyzing
• Delivering results and meeting customer expectations
• Entrepreneurial and Commercial Thinking
• Coping with pressure and setbacks
• Creating and innovating

MINIMUM REQUIREMENTS

Education and Qualification

• Business Degree or diploma Essential
• Knowledge of operational safety and health requirement
• Experience managing transportation related cost and routing of vehicles
• Experience related to stock management (ideally) in a third-party environment
• Experience managing sizable teams of people and resources
• Experience with warehouse capacity management and product / people flow within warehouse environments

• Possess current knowledge of regulatory requirements

Experience

• Minimum 5 years’ experience within Warehouse/Operations/Retail environment Warehouse
• Management of budgets Essential
• People management
• Warehouse management system

Please refer the Job description for details