Distribution Study Associate / Lead Customer Service Representative

at  Thermo Fisher Scientific

Mount Prospect, IL 60056, USA -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate29 Aug, 2024Not Specified30 May, 2024N/ADisabilities,Communication Skills,Color,Manufacturing Principles,External Clients,Clinical Supplies,Mastery,Computer LiteracyNoNo
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Description:

JOB DESCRIPTION

When you are part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
Fisher Clinical Services, part of Thermo Fisher Scientific, is a leading provider of global clinical supply chain. With unwavering commitment to service, science and process engineering, Fisher Clinical Services is powered by people with an exceptional commitment to quality, deeply instilled ethics of personal responsibility and unrivaled expertise. We are exclusively focused on serving the packaging and distribution requirements of clients across the world. Whether planning, packaging, labeling, storing, or distributing important supplies, Fisher Clinical Services has been committed to delivering the highest possible value while ensuring adherence to the highest level of quality, performance, reliability and sustainability standards. http://www.fisherclinicalservices.com/

EDUCATION

  • Diploma required

KNOWLEDGE, SKILLS, ABILITIES

  • Computer literacy
  • Maintain high level of accuracy and attention to detail
  • Effective communication skills
  • Possess problem solving abilities
  • Individuals typically gain experience in customer service/data entry
  • Mastery of skills required to read, understand, and adhere to the SOPs and policies of a GMP environment.

PHYSICAL REQUIREMENTS

  • Must be able to physically perform duties of position which include:

Exert up to 10lbs of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

  • Position may involve prolonged sitting but may involve walking or standing for brief periods of time.
  • May need stoop, reach or bend.

Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility/Disability Access: We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities:

Our company seeks a Distribution Study Associate, that will be responsible for entering client orders, working with internal clients and troubleshooting order issues. An ideal candidate has Customer Service experience, order entry skills and a high level of attention to detail.

  • Applies Good Manufacturing Principles in all areas of responsibility
  • Demonstrates and promotes the company vision
  • Deciphers customer requests and enters into the Global Project Management (GPM) System
  • Accurately enters data in GPM and verifies other DSA’s work within the system
  • Contacts both internal and external clients with issues that may arise and answers general questions regarding shipments
  • Responsible for timely order entry of clinical study materials and clinical supplies to FCS distribution facilities, customer affiliates and/or investigator sites globally
  • Identifies discrepancies as they arise, and uses problem solving abilities. Reports reasons for discrepancies to Team Leader
  • Tracks non-executable order issues
  • Serves as a troubleshooter and resolves problems inherent in order processing issues. Seeks advice/input on more complex problems
  • Interacts with cross functional support teams (Client Services, Distribution, QA, IT etc.)
  • Recognizes strategic opportunities for process improvement within the Logistics group
  • Establishes clear timelines for accomplishing goals
  • Independently solves routine problems/issues. Seeks advice/input on more complex problems.
  • Adopts Practical Process Improvement (PPI)
  • Demonstrates and promotes the company vision of the 4 I’s: Integrity, Intensity, Innovation and Involvement
  • Conducts all activities in a safe and efficient manne


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Logistics/Procurement

Purchase / Logistics / Supply Chain

Customer Service

Diploma

Proficient

1

Mount Prospect, IL 60056, USA