Distribution Study Associate

at  Thermo Fisher Scientific

EDUCATION

• High school diploma or GED required, associate degree or higher preferred
• Or college credentials

EXPERIENCE REQUIRED

• 2+ years of customer service/data entry experience

Minimum Qualifications:

• Computer proficiency
• Maintain a high level of accuracy and attention to detail
• Experience in WMS
• Strong sense of urgency
• Effective verbal and written communication skills
• Ability to wear PPE as required
• Proficient in Microsoft Office
• Critical thinker and possess problem solver abilities
• Ability to lift up to 50lbs
• Walk and stand up to 6 hours at a time
• Willing to work overtime and weekends as needed

• Applies Good Manufacturing Principles in all areas of responsibility.
• Deciphers customer requests and enters into the Global Project Management (GPM) System.
• Accurately enters data in GPM and verifies other DSA’s work within the system or any other WMS.
• Contacts both internal and external clients with issues that may arise and answers general questions regarding shipments.
• Responsible for timely order entry and delivery of clinical study materials and clinical supplies to distribution facilities, customer affiliates, and/or investigator sites globally.
• Identifies discrepancies as they arise and uses problem-solving abilities. Reports reasons for discrepancies to Supervisor.
• Ability to respond to and/or communicate using emails or other software on a professional and on a timely manner.
• Tracks non-executable order issues
• Serves as a troubleshooter and resolves problems inherent in order processing issues. Seeks advice/input on more complex problems.
• Interacts with cross-functional support teams (Client Services, Distribution, QA, IT etc.).
• Recognizes strategic opportunities for process improvement within the Logistics group.
• Establishes clear timelines for accomplishing goals.
• Independently solves routine problems/issues. Seeks advice/input on more complex problems.
• Participate, lead, and drive Continuous Improvement – PPI (Practical Process Improvement) events by encouraging employees to enter JDIs (Just Do Its) and perform Gemba’s
• Demonstrates and promotes the company vision of the 4 I’s: Integrity, Intensity, Innovation and Involvement.
• Conducts all activities safely and efficiently.
• Learn, adapt, and train on new concepts.
• Other duties may be assigned to meet business needs.