Distributor Customer Support

at  Hammond Power Solutions

Hammond Power Solutions Inc. is a global manufacturer headquartered in Guelph, Ontario, Canada. HPS has grown to become the leader in North America in the custom design and manufacture of dry type transformers. For the past century, HPS has grown to deliver electrical power solutions to global markets and provides solutions for complex applications like, mining, rectifier, drives, traction, wind, solar and many other electrical power applications. The world relies on HPS to continually conceive and produce state-of-the-art transformer technology. We currently have an opening for a Customer Service, Distribution, come grow with us!

Key Responsibilities include:

• Provide customer support by being a liaison between customer and HPS, setting up and building relationships with new customers, following up on approvals, hold for release orders, provide test report data as requested, expedite orders as needed, and enforce general terms and conditions.
• Ensure all purchase orders received are accurate and entered timely. Provide cross reference for catalog parts, understand and assist customer/reps with basic HPS product offerings related to catalog parts, and coordinate returns/credits as needed.
• Provide support to Regional Managers, Reps, shipping and Marketing as needed.

DO YOU QUALIFY? WE ARE SEEKING:

• Bachelor’s degree in business administration, Marketing, or related field preferred or equivalent experience.
• 2-5 years of related experience in customer service, preferably within the sales or manufacturing industry.
• Exceptional organizational skills with the ability to manage multiple tasks simultaneously.
• Strong communication and interpersonal abilities, particularly in liaising with internal teams and external customers.
• Demonstrated problem-solving skills and the ability to adapt to changing project requirements.
• Proficiency in Microsoft Office Suite and familiarity with customer portals/systems.
  NOTE: Hammond Power Solutions encourages applications from all qualified candidates. HPS has a great record of accommodating persons with disabilities. Contact Human Resources if you need accommodation at any stage of the application process or want more information on our accommodation policies.

EDUCATION

Required

• High School Diploma or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c

• Provide customer support by being a liaison between customer and HPS, setting up and building relationships with new customers, following up on approvals, hold for release orders, provide test report data as requested, expedite orders as needed, and enforce general terms and conditions.
• Ensure all purchase orders received are accurate and entered timely. Provide cross reference for catalog parts, understand and assist customer/reps with basic HPS product offerings related to catalog parts, and coordinate returns/credits as needed.
• Provide support to Regional Managers, Reps, shipping and Marketing as needed