DISTRICT SUPPORT REPRESENTATIVE

at  Manitoba Hydro

GREAT BENEFITS

• Competitive salary and benefits package.
• Defined-benefit pension plan.
• Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life
  and community.
  Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and
  exceptional customer satisfaction. Join our team of Manitoba’s best as we continue to build a company that supports innovation,
  commitment, and customer service, while actively supporting a diverse, equitable and inclusive workplace.
  We are seeking an experienced District Support Representative to fill a permanent full-time position in the Dauphin Customer
  Service Centre to provide a wide range of operational administrative support related to planning, dispatching, and customer service
  activities.

QUALIFICATIONS:

• Minimum Grade 12 education and two years related experience with a minimum of one year working on a customer

information database or software.

• Demonstrated ability to operate personal computers in referencing required data with minimal delay or inconvenience. This

includes the ability to use retrieve customer information, locate data on maps, create and close

• service orders, schedule and dispatch work orders, enter power outages, create and respond to emails in a professional

manner and relevant software packages; Word, Excel, Teams.

• Must have a thorough knowledge of the Banner system or comparable customer information database or software.
• Demonstrated commitment to safety.
• An understanding of the Mobile Workforce Management.
• Working knowledge of various tasks completed in related programs: permit inspections, damage claims, key management,

error queues, work orders: creation, scheduling, and close out, and various administrative reports.

• Familiar and able to operate office equipment, including photocopiers, fax machines, scanners, etc.

• Use a variety of customer information, work management and computer system applications (i.e., Banner, MWM, SAP, CSI,
  PowerOn, etc.) to effectively perform customer service and administrative support transactions within the Customer Service

Centre (CSC).

• Ensure work is capacity scheduled efficiently to resources within the CSC using the Mobile Workforce Management (MWM)

software to meet the daily work schedules and customer service needs.

• Liaise with the Planning group in processing the administrative component of the work order and structure move process.
• Provide an exceptional customer service experience using strong communication and interpersonal skills.
• Review, analyze, and resolve issues/inquiries as it relates to energy consumption, billing, and services consistent with

corporate policies and procedures.

• Perform time and expense administration and handle staff inquiries related to their time, expenses, and benefits ensuring

adherence to applicable collective agreements and/or corporate policies.

• Establish and maintain an effective line of communication and liaison within other related areas of the Corporation such as

M&CS Support, Operation Support Services, Customer Billing, Major Accounts, Time and Expense, HR, Customer
Engagement Centre, Credit & Recovery Services, MHUS, TSOM, Customer Metering and Electric Codes, Materials

Management, and Meter Shop.

• May be required to work on a rotation basis to maintain operational requirements on non-working Mondays.
• May be required to work in a storm management situation.