DISTRICT SUPPORT REPRESENTATIVE

at  Manitoba Hydro

GREAT BENEFITS

• Competitive salary and benefits package.
• Defined-benefit pension plan.
• Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life
  and community.
  Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and
  exceptional customer satisfaction. Join our team of Manitoba’s best as we continue to build a company that supports innovation,
  commitment, and customer service, while actively supporting a diverse, equitable and inclusive workplace.
  We are seeking an experienced District Support Representative to fill a permanent full-time position in the Lac Du Bonnet Customer
  Service Centre to provide a wide range of operational administrative support related to planning, dispatching, and customer service
  activities.

QUALIFICATIONS:

• Grade 12 education.
• Two years related experience with a minimum of one year in Banner, PowerON, PRS, and Customer Feedback Centre.
• Demonstrated ability to operate relevant software in referencing required data. This includes the ability to use PragmaCAD,
  CSI, eGIS, CBYD, IVRnet, SAP (MM, PM, CS, TM), Time and Expense Management system, RCCS, SFM, Work Order

Registries, Microsoft Outlook, Word, and Excel.

• Possesses demonstrated good judgement, be capable of making decisions and be able to complete assignments with

minimum direction.

• Familiar with union agreements and corporate policies and procedures as they related to a CSC operating environment.
• Possesses strong interpersonal skills and be capable of communicating both orally and in writing.
• Willingness and availability to travel to other Customer Service Centre offices in rural Manitoba and/or City of Winnipeg as

required.

• Bilingual (English/French) considered an asset.

• Use a variety of customer information, work management, and computer system applications (i.e., Banner, MWM, SAP, CSI,
  PowerOn, etc.) to effectively perform customer service and administrative support transactions within the Customer Service

Centre (CSC).

• Ensure work is capacity scheduled efficiently to resources within the CSC using the Mobile Workforce Management (MWM)

software to meet the daily work schedules and customer service needs.

• Liaise with the Planning group in processing the administrative component of the work order and structure move process.
• Provide an exceptional customer service experience using strong communication and interpersonal skills.
• Review, analyze, and resolve issues/inquiries as it relates to energy consumption, billing, and services consistent with

corporate policies and procedures.

• Perform time and expense administration and handle staff inquiries related to their time, expenses, and benefits ensuring

adherence to applicable collective agreements and/or corporate policies.

• Establish and maintain an effective line of communication and liaison within other related areas of the Corporation such as

M&CS Support, Operation Support Services, Customer Billing, Major Accounts, Time and Expense, HR, Customer

Engagement Centre, MHUS, TSOM, Customer Metering and Electric Codes, Materials Management, and Meter Shop.

• May be required to work in a storm management situation.
• You may be required to travel to other Customer Service Centres in Rural MB or City of Winnipeg as required.