Document Management Processor

at  Protective

The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
The Document Management Processor ensures swift and accurate processing of department faxes, e-mails, express mail, delivery requirements, checks for initial premium, new applications, and other mail items as assigned to APD. This role will utilize multiple systems for research to accurately identify, classify and electronically route mail to the proper location, i.e. the proper team or department. The ideal candidate is adaptable to new and changing situations and is proficient in working with multiple processing functions and strict service level agreements (SLA).

KNOWLEDGE/EXPERIENCE/EDUCATION/TRAINING:

• Demonstrated computer and keyboard skills with the ability to key 35-50 wpm with accuracy
• Fundamental knowledge of Microsoft Excel and Microsoft Word
• Previous experience working with electronically received documents and attachments
• Prior experience with administrative processing systems preferred
• 1-2 years work experience in an office environment with customer interaction
• Good written and oral communication skills
• Attention to detail while working with numerous policy number configurations that have subtle differences

SKILLS & ABILITIES:

• Ability to adapt to technology changes associated with daily processing tools
• Work under pressure and understands the sense of urgency with strict service level standards
• Multitasker
• Analytical skills/problem solving skills
• Exhibits ability to learn new processes and procedures
• Effective written and oral communication skills
• Must be able to handle quickly changing priorities and keep work moving under adverse conditions
• Maintain professional demeanor under stressful conditions
• Lifting requirement of 30 pounds
• Performs Rotating Saturday shifts
• Execute transactions electronically for multiple processing functions related to APD Operations, US Warranty, Revelos, and AUL
  Protective’s targeted salary range for this position is $41,600-41,600. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees.
  This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance.

Please refer the Job description for details