Domain Support Specialist

at  Ericsson

OUR EXCITING OPPORTUNITY:

We are now looking for a Domain Support Specialist RAN to secure technical capability as part of Automated Operations department.
This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support than the one offered by the MS Automation Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. The job includes diagnosis, fast domain support, routine resource fulfilment and technical support for the field teams.

Very good understanding of telecommunication networks and network elements (UMTS/LTE/GSM architectures, network topologies & standards, Transmission over SDH, DWDM and MW equipment).
On-the-spot management of incidents by ensuring follow-up and escalation in line with the resolution objectives defined with customer.
Handling phone calls with Field Force.
Proficient English written and spoken.
French B1 level or above
Ability to react quickly, communication and teamwork.
Availability to work in shifts (day/night and weekend) to ensure 24*7 support to operations.
Concentrated and distributive attention.
Analytical technical thinking and good interpersonal skills.
Collect, classify, and interpret information.
Good communication skills and team player
Eager to learn new things and develop.
Perseverance, task orientation, concentration power, curiosity about documenting and problem solving, practical spirit, advising, helping, and developing others, tact, kindness, ambition, self-confidence.