Domestic Supervisor

at  Tameside and Glossop Integrated Care NHS Foundation Trust

Domestic Supervisor - Band 3 - 37.5 hours - Permanent post
The post holder will work as part of the team supporting and supervising a busy Domestic Team, ensuring all duties are performed, including administrative and clerical to support to the deputy manager.
You will have experience in Domestic Services at a supervisory level. You should have the skills and the ability to prioritise and manage your own workload to tight deadlines. You will need to demonstrate initiative and flexibility in your approach and be able to work to tight deadlines.
5 over 7 shift pattern 2pm to 10pm on a 4 weekly rota
The post holder is responsible for the supervision of Domestic staff.
In addition they are a key fist line manager within the Domestic service, which involves assisting in the day to day running of services and maintaining a high standard service.
The post holder must be able to demonstrate a broad knowledge of cleaning standards and have experience of working within the cleaning industry .
The post holder must ensure staff are trained and equipped to complete all required tasks.
The post holder will have a flexible approach to work and actively support staff through hands-on working.
The post holder will need to have a friendly and helpful manner and have a sensitive approach when dealing with patients and their families.
Please review job description attached.
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
Safety
Care
Respect
Communication
Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ people & Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

SECTION 2 - KNOWLEDGE AND SKILLS:

Work in accordance with Domestic and Trust Policies and Procedures.
Work on own initiative within well established procedures and practices, works with little supervision, refers to Domestic Manager when necessary.
Maintain effective levels of communication within the team/service/divisional team(s).
Participate in team meetings.
To be effective, clear and accurate when using all forms of communication  To comply with Trust policy on confidentiality and data protection.
Attend mandatory Training
A working knowledge and experience of all Domestic services
Good communication skills and helpful manner
Good verbal communication skills
Good written communication skills
Good telephone manner
Knowledge of administrative procedures
Able to communicate at all levels, taking and conveying clear messages
Good presentation and accuracy
Able to work on own initiative and part of a team
Knowledge of computer software packages including Word, Excel, Access and PowerPoint
Experience of dealing with people from various backgrounds
Ensure confidentiality of information in line with data protection regulation

Staff
Responsible for the supervision and wellbeing of Domestic Assistants
Responsible for supervision of domestic services ensuring high standards of cleanliness and working practices are maintained to aid patient wellbeing and reduce hospital acquired infection, seeking advice from clinical staff when required.
Responsible for ensuring correct cleaning methods are adhered to.
Responsible for ensuring domestic assistants follow safe systems of work for all cleaning tasks whilst observing infection control principles including ‘bare below the elbows’ and wearing appropriate PPE.
Responsible for ensuring all required paperwork is completed correctly and on time, e.g. flushing records, infection clean documentation.
Responsible for monitoring attendance of staff and ensuring that absences are recorded on ESR.
Update and maintain porter staff rotas ensuring adequate cover is provided at all times.
Responsible for the first stage of sickness absence review and Return to Work interviews.
Responsible for completing departmental administrative documentation e.g. Annual leave requests, Sickness absence recording forms and timesheets and recording on ESR.
Responsible for ensuring domestic assistants adhere to the dress code policy.
Responsible for undertaking domestic assistant annual appraisal in a timely manner.
Responsible for ensuring all mandatory training is completed in a timely manner.
Responsible for supporting new starters and assisting in carrying out the local induction
Ensure that staff training is added to the departmental training matrix.
Responsible for training staff in the correct use of equipment e.g. buffers, mops etc. and on-job training thereafter, to ensure that correct operating procedures are maintained and followed by all domestic assistants.  Will support domestic assistants in carrying out the Care Certificate
Responsible for inputting payroll and reconciling any wage queries.
Responsible for the initial counselling of staff, acting with diplomacy and reporting to line manager any matters that may require disciplinary action.
Assist in the interview and recruitment process using the trust recruitment process.
Ensure the day to day smooth running of the designated teams as part of the wider service through the supervision and training of staff.
Ensure staff use the correct equipment in accordance to method statements.
To ensure domestic assistants take responsibility for the safe storage of all equipment when not being used.
Organise repairs/servicing to machinery/equipment as and when required.
Ensure that domestic assistants are aware and comply with the departments Health & Safety requirements.
Responsible for escalating any issues/concerns directly to the Domestic Manager/Deputy.
Report any risks to Domestic Manager around domestic activity so that the risk register is up to date.
To complete incident reports for any injuries or accidents to self or others within areas of responsibility in a timely manner.
Responsible for reporting any risks/ incidents, and ensuring staff are familiar with the incident reporting process.
To complete incident reports for any injuries or accidents to self or others within areas of responsibility in a timely manner and provide feedback on any learning from the incident.
To assist management in the handling of complaints relating to departmental services by undertaking investigations and providing reports.
To act as first point of contact for Domestic services.
Assist with any cleaning duties as required, These duties will include:
General cleaning
High and low dusting
Wet and dry mopping
Vacuum Cleaning
Scrubbing floors with mechanical machine
Polishing floors with mechanical machine
Emptying clinical and general waste bins and placing bags in designated areas
Cleaning and descaling of toilets and sanitary areas o Curtain changing – taking curtains down and re-hanging
Cleaning baths, taps and showers
Isolation cleaning
Carpet shampooing
Stripping and sealing of floors using a floor machine and scrubbing pad, mop and bucket, sucking up machine and stripping chemical following instructions given by the Domestic Supervisor
Strip and make beds
Communication
Demonstrate effective communication skills, dealing with patients, visitors and staff in a polite, respectful and courteous manner.
Assist the Domestic manager in inducting newly appointed staff.
Assist in establishing and maintaining communication channels between service providers e.g. estates, linen and catering services.
To liaise with heads of departments to ensure the most efficient use of domestic services.
To ensure Domestic assistants are given all relevant information through staff briefs, feedback from meetings and other sources of information
Develop and maintain close relationships with Ward and Unit Managers to keep them informed of all activity relating to the domestic service.
Liaising with all departments on tasking and planning activities, support close working relationships with areas of need.
Report any faults (maintenance or other) using appropriate systems and check they are addressed.
To ensure incident reports are completed and escalated to the Domestic Manager.
To communicate and report progress on all tasks completed.
To prepare and undertake monthly toolbox talks with staff relating to relevant issues in that month.
To undertake annual appraisals.
Provide feedback to staff from system reports on over/underachieving performance levels.
Communication and Working relationships
The postholder is expected to liaise with other members of domestic staff to enable the fulfillment of their duties. Where their duties bring them into contact with other groups e.g. other Trust staff, patients and their visitors, a professional working manner should be adopted. When this contact includes members of the general public, common courtesy should be shown
Communicate clearly with people and involve patients in their care, as individual behaviour can make a significant difference to the patient experience.
General
Monitor the quality of work activities undertaken by the staff using written and IT based system through audit and working with clinical staff in accordance with target audit scores / KPI’s.
Ensure Domestics are available to perform deep cleans/fogging within the required time.
Monitor standards through random spot checks in their own areas to assess domestic performance.
To operate mechanical equipment i.e. floor machines, sucking up machines, vacuum cleaner, carpet shampooer, steam cleaner.
Must be able to demonstrate a broad knowledge of cleaning standards.
Have the ability to work on shift as and when required to assist the service as and when required and to work on shift in times of high demand.
Ensure all relevant staff drive Trust vehicles safely with the welfare of staff, patients and other road users a priority.
Ensure that all equipment remains clean and in good repair, reporting any defects to the domestic manager and/or assist with arranging repairs.
Be responsible for all ordering/stock control and receipt and distribution of supplies
Completion of risk assessments as instructed.
To monitor Domestic service ensuring compliance with all Method statements and Operating Procedures
To be aware of Fire Response Procedures and to ensure all Domestic assistants are trained as part of the respons