Donor Experience Officer

at  University of Memphis

Campus Location Main Campus (Memphis, TN) Position Number L22578 Category Staff (Hourly/Monthly) Department Alumni Advancement Minimum Position Qualifications
Bachelor’s degree and two (2) years of experience in direct sales, fundraising, or marketing. Relevant experience may substitute for required education.
Special Conditions
Multiple positions will be filled from this posting.
This is a time-limited position with an end date of June 30, 2024.
Higher education fundraising experience preferred.
Work Schedule
Monday-Friday
9:00 a.m. to 5:30 p.m.
May be required to work beyond normal schedule during peak periods, including some nights and weekends and travel.
Posting Date 06/30/2023 Closing Date 07/31/2023 Open Until Screening Begins Hiring Range $47,000 per year Full-Time/Part-Time Full-Time: Benefits Eligible Working Conditions
While performing the duties of this job, the employee is regularly required to sit, use hands to handle or feel, and talk or hear. The employee frequently is required to walk.
The employee is occasionally required to stand, reach with hands and arms, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
Additional Working Conditions Special Instructions to Applicants
All applications must be submitted online at workforum.memphis.edu.
Applicants must complete all applicable sections of the online application to be considered for a position. If required, please upload a cover letter, resume, and reference list after completing your application. Required work experience is based on full-time hours. Part-time work experience will be prorated as listed.
Candidates called for an interview must notify the Department of Human Resources in writing of any reasonable accommodation needed prior to the interview date.
Is this posting for UofM employees only? No Positions Supervised
none
Knowledge, Skills, and Abilities
Knowledge of University of Memphis colleges, programs, etc. is helpful
Experience using databases and entering contact reports
Experience soliciting donors especially through cold calls
Adept at using social media, text, phone, and video conference
Strategic, self-motivated, hardworking, and flexible
Strong oral and written communication skills
Strong collaboration and organizational skills
Excellent interpersonal skills and customer service
Handle confidential material responsibly
Additional Position Information Benefits of Employment (Applies to full-time, non-police employees only)
Work Location Work Location Details
Job Duties

DUTIES & RESPONSIBILITIES

Manage a portfolio of 1,000 current, lapsed and prospective leadership Annual Giving donors. Cultivate relationships with donors by leveraging technology that includes but is not limited to email, phone, social media, video conferencing, texting, and EverTrue’s cloud platform. Perform 50+ outbound touchpoints per day to demonstrate to donors the impact of their giving and provide information on University programs relative to their interests. Solicit donors to make new gifts, renew or upgrade by promoting philanthropic opportunities such as university and college giving priorities and crowdfunding projects. Meet and exceed clearly defined activity, revenue retention, and donor reactivation goals.

DUTIES & RESPONSIBILITIES

Collaborate effectively with other members of Annual Giving, as well as the Advancement Communications, Advancement Services, and Alumni Association teams as part of a comprehensive multichannel marketing program.