Donor Support Officer Norway

at  Norwegian Refugee Council

WHAT WE ARE LOOKING FOR

The Norwegian Refugee Council (NRC) is looking for a new member to our Donor Service team. Is that you?

WHAT YOU WILL BRING

• Ability to effectively communicate, understand, and empathize. Interact respectfully with others and develop productive working relationships to minimize conflict and maximize satisfaction.
• Proactive, self-motivated, innovative problem solver, actively seeking out opportunities resulting in benefits for beneficiaries, colleagues and NRC’s business.
• Interested in and eager to learn new systems and processes.
• Systematic and structured.
• Ability to use English, German and Norwegian/Swedish as a working language, written and verbal

• Ensure high quality donor service across markets and channels, report when training or changes are necessary
• Responsible for managing NRC’s donor service through the following channels: phone, e-mail and chat
• Handle NRC’s CRM system (Salesforce) which includes registering and cancelations of donorship agreements, handling refunds and complaints, communicating with and handling inquiries from donors and the public
• Stay updated on content in NRCs social media channels and webpages to efficiently solve any types of requests and asks that come through donor service channels
• Inform the line manager about complaints and ensure they are handled efficiently
• Support other NRC donor service colleagues and ensure services are delivered in line with NRC’s global communication guidelines and donor service strategy
  Please download the detailed job description to learn more about the position.