DRAM Field Application Engineer

at  SK hynix America

Job Title : DRAM Field Application Engineer
Location : San Jose, CA
Job Type : Full-Time, On-Site

• Identify customer’s current and future product and technology needs and provide solutions(DDR5~/CXL/Future Memory)
• Provide the product roadmap and manage the product life cycle
• Clarify customer’s technical and product requirements and feedback to HQ
• Provide technical specifications and notes according to the customer’s needs
• Provide a sample for qualifications to have the design wins
• First technical point of contact for customers and manage the new product qualifications
• Manage the PCN, and ECN, and provide customers with all the technical documents.
• Work with HQ to generate the qualification plan and the sample plan.
• Work with customers and their CM to manage the qualification process in a timely manner.
• Responsible for customer’s product quality management (FA Report/ Customer Field data/JEDEC)
• Liaison with customer quality engineers and HQ QA team to drive quality improvement.
• Manage RMA and Failure Analysis process from customer’s manufacturing line or Field.
• Manage the environmental document process (FMD, RoHs, Reach..etc)
• Build and maintain close relationships with customers to enhance communication and raise the level of customer satisfaction
• Regular meetings with customers to review ongoing project (Enabling/Quality)
• Engage with the customer’s design engineer and project manager to provide technical and product supports
• Support customers with all pre-sales/post-sales requirements