Dutch Customer Support - Remote (from Portugal)

at  Recruit4Work SL

Want to experience working and living in an international environment? We can offer this! Move to Portugal and experience living in one of the oldest nations in Europe. Get to know Portugal’s rich culture and history, meet new people with a lot of different nationalities, taste Portugal’s famous port wine and visit the beautiful castles. You can do all of this while also developing on professional level. We can offer job positions in an international company, that focusses on their employees’ strengths and values, in a unified team. Sounds like an adventure for you? Take a look at the following job position!
As an Customer Support Agent, you will be the first point of contact of customers to directly attend their inquiries.

Tasks

• Responding to customer inquiries with clarity and helpful information.
• Addressing and resolving customer questions promptly.
• Handling customer complaints with empathy and professionalism.
• Investigating the root causes of complaints for effective resolution.
• Implementing improvements based on feedback to enhance customer satisfaction.

Requirements

• Excellent level of Dutch language
• Working proficiency in English
• Excellent communication skills coupled with empathy and team spirit
• Good upselling skills and capacity to engage with customers by providing a warm and cordial atmosphere with every contact
• Previous experience in Customer Service or a credit recovery experience preferred
• For non-EU residents, it is mandatory to have a valid work permit

Benefits

• Competitive wages (14 monthly payments per year)
• Performance bonus
• Meal Allowance
• Health insurance with a dental plan (after 6 months contract)
• Availability to work from home
• Relocation package – accommodation in a shared apartment for 6 months and flight reimbursement.
• Work with adventurous people from over 15 nationalities
• Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
• We promote inter-company mobility to work at any of our sites around the world.

• Responding to customer inquiries with clarity and helpful information.
• Addressing and resolving customer questions promptly.
• Handling customer complaints with empathy and professionalism.
• Investigating the root causes of complaints for effective resolution.
• Implementing improvements based on feedback to enhance customer satisfaction