Duty Manager (Front Office)

at  Marriott International Inc

Job Number 24054224
Job Category Rooms & Guest Services Operations
Location Courtyard Singapore Novena, 99 Irrawaddy Road Novena, Singapore, Singapore, Singapore VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

EDUCATION AND EXPEREINCE

Educational/Academic Requirements: High School, Diploma or Equivalent College/University degree
Experience: Preferably 2-3 years experience in similar field
Specific Knowledge & Skills Required: Opera
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

• The Duty Manager is the representative of Senior Management.
• The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of Courtyard by Marriott.
• Maintain an accurate record in the Duty Manager’s logbook of items and incidents which may be of concern to the management and/or which may requires further attentions.
• Recognising department’s top performers
• Establishing guest satisfaction and to be able to strengthen business relationships with guests
• Ensure the continuous learn and growth of associates within the front office department and to be able to identify future/potential leaders within the department