Duty Manager - Full Time

at  Lancemore Hotel Group

• Showcase your customer service skills
• Mentoring and a tailored career pathway to advance your career
• Exceptional location, close to public transport
• Great variety of staff discounts and benefits
• Full Time Salaried position
  We are on the hunt for an experienced Hotel Duty Manager to lead our guest focused team in an influential role! Reporting to the General Manager, you will assist in overseeing the Hotel, with particular focus on our Food & Beverage operations (Breakfast Restaurant) developing a high performing team who will wow our guests with a flawless service experience at every part of their journey. Contributing to our financial targets as a result of an effective training program, regular feedback, and delivering on a hands-on leadership style.

WHY WORK FOR LANCEMORE HOTELS?

A pioneer in boutique hotels and conference facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch.

• We strive on constantly growing and seeking approaches to be better in everything.
• You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.

If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established Boutique Hotel brand and supportive team, then…
Please Note: Only applicants with valid working rights in Australia & National Police Check will be considered for this position.

• Lead & support a service focused team, overseeing all aspects of the day-to-day operation, so it runs like clockwork.
• Develop the team by implementing effective inductions, on-going training, delegation, and feedback.
• Communicate all standards, policies, procedures, rates, packages, and Hotel information and proactively monitor for consistency.
• Stay on top of systems and procedures, including cash handling, payments, and the PMS reservation system.
• Effectively manage guest feedback and handle complaints
• Manage and participate in a 7-day operation over 24 hours, with varied rosters covering day/evening/weekend shifts including public holidays.