Duty Manager

at  HOTEL JJH PTE LTD

REQUIREMENTS

• Minimum 1 year of relevant experience in the hospitality industry.
• Well-groomed with a cheerful disposition.
• Calm, efficient, and able to work well under pressure.
• Passionate about delivering exceptional guest service.
• Proficient in Microsoft Word, Excel, and Outlook.
• Willingness to work rotational shifts, weekends, and public holidays.

• Manage, supervise, and coordinate daily hotel operations, ensuring adherence to established standards for optimal guest satisfaction.
• Train and supervise Front Desk staff in reception and cashiering procedures, assigning tasks as needed.
• Continuously monitor and evaluate Front Desk operations, policies, and procedures, proposing improvements to the Management.
• Conduct thorough investigations of irregularities, undesirable guests, and room occupancy discrepancies.
• Maintain overall cleanliness and condition of the hotel.
• Stay well-informed about hotel facilities to address guest inquiries.
• Handle complaints, incidents, or accidents occurring in the hotel as necessary.
• Ensure smooth check-in and check-out processes during peak hours.
• Implement effective room inventory control to prevent overbooking and maximize revenue.
• Adhere to safety policies, promptly reporting accidents for safety maintenance.
• Rehearse, implement, and enforce emergency procedures for guest and employee security.
• Enforce Hotel Licensing Regulations and comply with existing laws for guest and property safety.
• Enforce hotel security and anti-vice procedures strictly.