Dynamics 365 Support Analyst

at  Renishaw plc

Job Description
Renishaw are undertaking an ambitious project to deploy Microsoft Dynamics 365 throughout the global subsidiary network, and we are seeking an enthusiastic Second Line D365 Support Analyst to join our applications support team.
You will have commercial experience of supporting Dynamics 365 solutions in either Customer Engagement or Finance and Operations.
You will need the ability to manage multiple support requests simultaneously and work well under pressure in a fast-paced hybrid environment.
Please note: this role is a hybrid based role with 2/3 days/week onsite. Having personal transport is an advantage as public transport cannot be relied on due to our location.

Responsibilities

• Evaluate allocated incidents to determine root cause and apply appropriate system configuration or code changes where needed.
• Analyse and develop solutions for minor system change requests.
• Assist, when needed, the Level 1 support team.
• Follow existing and author new procedures as needed.
• Use ITSM tool to track and update tickets.

Key requirements

• Experience as a support analyst, with a focus on Customer Engagement or Finance and Operations
• Microsoft Dynamics 365 certifications are desirable.
• Solid understanding of CRM (Customer Relationship Management) or ERP (Enterprise Resource Planning) concepts and functionalities.
• Ability to be flexible, multi-tasking and organise priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.
• Comfortable with Information Technology Service Management (ITSM) systems and processes.
• Exceptional communication and interpersonal abilities, capable of collaborating effectively with stakeholders/customers.

Desirable requirements

• SQL/Azure SQL knowledge.
• Knowledge of Power Platform, including Power BI, and Azure infrastructure and technologies.
• Appreciation of Information Technology Infrastructure Library (ITIL).

Benefits
When you join Renishaw, we’re committing to your future career. That’s because we believe in developing our people’s skills and promoting them internally. We also offer a benefits package that’s highly desirable; including a 9% non-contributory pension, discretionary annual bonus, subsidised onsite restaurants and *coffee shops, free parking, *car sharing scheme and *24 hour fitness centres. (not available at our Castle Donington, Exeter, York & Edinburgh sites).
We also want to promote a healthy work-life balance as much as possible, so we have introduced a Homeworking policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12 times annual salary, Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, the option to join BUPA Renishaw health trust and an Employee Assistance Programme for employees and family.
Please click
here
for further information about our benefits.
At Renishaw we believe that our success is powered by welcoming a workforce of diverse and talented people. Through encouraging an inclusive culture, where all our employees are free to be themselves, we can achieve our core values: Innovation, Inspiration, Integrity, and Involvement.
If you are excited about the role but feel as though you don’t meet all the requirements, we would encourage you still to apply. You might just be the right person for this role or another opportunity at Renishaw.
We are committed to providing reasonable adjustments to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, or require any reasonable adjustments please contact the recruitment team on 01453 524600 or recruitment@renishaw.com.
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for further information about diversity and inclusion at Renishaw.
Employment Type:
Permanent
Time Type:
Full time
Requisition Number:
R6652 Dynamics 365 Support Analyst (Open

• Evaluate allocated incidents to determine root cause and apply appropriate system configuration or code changes where needed.
• Analyse and develop solutions for minor system change requests.
• Assist, when needed, the Level 1 support team.
• Follow existing and author new procedures as needed.
• Use ITSM tool to track and update tickets