Dynamics Business Central Support Consultant

at  BCN Group

Job title: Business Central Support Consultant
Reports to: Technical Support Team Lead
Location: Role can be based from any of our Manchester, Leeds or Reading offices (Remote working available)
Hours: Monday to Friday, 37.5 hours, 9am to 5.30pm, 60-minute lunch
Salary: Competitive + benefits

PERSON, SKILLS & EXPERIENCE:

• Have excellent time management skills and ability to meet tight deadlines.
• Good communication skills, both externally with our clients and internally with your team.
• Experience in a support role and a proven track record managing a ticket stack.
• 2+ years’ experience supporting customer and software platforms.
• Excellent written and verbal communication skills.
• Strong client-facing and teamwork skills.
• Strong understanding of the MS Office Suite.
• A passion for learning.
• Good problem solving skills.

FOCUS OF THE ROLE:

We are looking for a Business Central Support Technician to join our growing team. The ideal candidate will be able to offer exceptional 1st and 2nd line software support for a wide and varied customer base.
As a support technician, you’ll be able to manage and prioritise workloads for yourself whilst also being a point of escalation to assist your colleagues within the support team. Whilst dealing with support tickets, you need to be highly considerate of BCN’s operational agreements with customers and the service desk SLAs.
You will work closely with the team leader and your peers on the service desk, as well as technical escalation and functional fulfilment teams to resolve customer service tickets quickly, efficiently and to the customer’s satisfaction.

RESPONSIBILITIES:

• Manage priorities in a fast-changing environment.
• Act as a point of escalation for service tickets when required.
• Have excellent customer facing and communication skills and be able to manage customer engagements effectively.
• Keep support tickets up to date with detailed notes on workings and resolutions.
• Support functional reviews of customer solutions and share knowledge throughout the team.
• Participate in ‘handover’ activities when customers come onboard with the service desk.
• Manage support tickets from start to finish, dealing with internal and external communications in a professional manor throughout.