Dynamics CE Industry Architect Health and Life Sciences

at  Hitachi Solutions LtdHitachi Solutions Ltd

JOB DESCRIPTION

Please note: Although the position is remote/virtual, you must live and are authorized to work in Canada without sponsorship.

QUALIFICATIONS

• Extensive demonstratable experience in Health and Life Sciences
• Minimum 10 years’ experience designing and architecting industry specific solutions customers with Microsoft technologies. Good understanding of industry standards and common business problems
• Track record of engaging with industry executives, product owners and business leads
• Adept at conducting design workshops and facilitation across a range of stakeholders and client audiences.
• Strong CRM industry and product knowledge
• 6+ years of Dynamics experience as a Functional Consultant or Architect
• 4+ years of experience in system design (8+ years for a Senior Architect)
• 4+ years implementing CRM applications such as Microsoft Dynamics CRM - Sales, Marketing, Customer Service, Field Service etc… (8+ years for a Senior Architect)
• Experience with Azure DevOps or similar tools
• Ability to manage multiple projects and priorities at once.
• Ability to think strategically in support of the bigger picture.
• Strong Business Analysis skills including requirements and business process elicitation & documentation.
• Excellent presentation, communication, leadership and client development skills to effectively present information to C-level management, public groups and/or board of directors
• Excellent organizational and multi-tasking skills, attention to quality, self-motivation and a strong desire to succeed.
• Minimum Level is L5 with 3+ years.

PREFERRED EDUCATION/SKILLS

• Bachelor’s Degree in Computer Science, CIS, Engineering, or related field is preferred
• Microsoft CRM Application certification a plus (Power Platform Solution Architect Expert or equivalent)
• Business Analysis Certification (CBAP or similar)
• Microsoft SharePoint and Business Intelligence experience a plus

RESPONSIBILITIES

• Work with CE Practice/Industry Director to proactively monitor and audit CE service delivery in assigned IBU as needed.
• Work with IBU Leadership to establish and foster an understanding within the CE practice of business objectives for customers within respective IBU.
• Provide thought leadership and evangelize IBU specific solutions within CE practice.
• Provide and apply industry related expertise to strategic solutions such as Omnichannel, Field Service, Project Operations and Sales Insights
• Collect and curate IBU related delivery artifacts to enable CE practice to leverage as onboarding collateral, case studies, current market events, legislation changes and sales support materials.
• Work with Innovation team and provide Industry SME input for IP backlog.
• Work with Industry Solution Principle to support sales opportunities in assigned IBU.
• Build and expand upon IBU delivery methodology and delivery template materials.
• Develop and continue to refine CRM implementation standards and tools within the CE practice to better support delivery excellence within respective IBU.

ARCHITECT RESPONSIBILITIES

• Provide project team health and life science industry support and best practices through all project phases.
• Support and identify the client’s implementation requirements through discovery and backlog grooming and refinement.
• Support and design the system architecture process, in partnership with the Project Team, to create, define specifications for and implement customizations for any custom code or data migration/integration requirements.
• Present tailored demonstrations of the technology solution
• Perform necessary duties to support strategic and non-strategic health and life science projects as necessary.
• Maintain a personal utilization of 80%
• Maintain a personal CSAT utilization of 80%
• Travel as needed up to 40%
• Perform in a manner consistent with the Hitachi Pillars of Strength