E-Commerce Assistant (m/f/x) 30 hrs/week

at  MYKITA Holding GmbH

The E-Commerce Assistant (m/f/x) is responsible for the communication with all MYKITA E-Shop visitors & customers worldwide. The person oversees all customer touchpoints (email, phone, chatbot, etc.) to create an excellent brand and service experience. In their function, the E-Commerce Assistant aims to provide a First-Class customer experience, and assist in generating sales and conversion, but also aim to decrease returns and abandonment rate.

REQUIRED PROFILE & QUALIFICATIONS

• Experience in a service-driven environment
• Strong communication and people skills
• Fluent in English and good knowledge in German, additional languages are a plus
• Positive and solution-oriented mindset
• Well-organized, structured, and faithful
• Optical education / background advantageous
• MS office skills
• Experience with ERP–systems

• Manage all consumer touchpoints / channels of the MYKITA E-Shop
• Ensure a professional, friendly and timely customer support to all MYKITA E-Shop customers
• Supervise develop processes to handle customer requests in the most efficient way
• Coordinate requests with the appropriate internal departments
• Consult and support customers in the buying process
• Provide after-sale communication and service
• Work in close collaboration with the Webshop and Brand team on different projects to assist in driving online sales
• Audit online customer experience and flag any bugs or website issues
• Ad hoc merchandising and product selection for digital features