E-Commerce Functional Analyst

at  apetito

WHO WE ARE

apetito is the UK’s leading supplier of food to the health and social care sectors. Servicing hospitals, care homes and thousands more through our Wiltshire Farm Foods brand, we produce delicious, nutritious and sustainable meals for people at home or in care. Through our food we look to ‘make a real difference’ to all our customers, up and down the country.

THE ROLE

The E-commerce Functional Analyst is critical to the team who develop and maintain our multi-million pound Wiltshire Farm Foods web site. We have over 50,000 users a month, last year over 500,000 orders were placed online and we are aiming to grow this significantly in the next year.
As E-Commerce Functional Analyst, you’ll need a mix of analytical, technical and commercial skills to bring this role to life.
You will use your analytical skills to ensure we are commercially astute and to maximise opportunities for sales & profit.
Technical skills will be key to bringing both planned and reactive decisions and promotions to life on our web site.
Building partnerships across the business will be a big part of this role, both delivering on mutual projects and lending your expertise on best practice and innovative ways to utilise the web platform and our product mix. You’ll need to be able to communicate with people who have different technical skills and empathise with our customer base to ensure the web site is inclusive and accessible.
This role will be varied and include planned and unplanned elements so organisation and time management skills will be really important to enable you to meet deadlines and ensure we hit critical milestones.
To build on apetito’s success and status as an innovation leader we are in an exciting period of digital transformation. We welcome applicants who want to be part of that long-term vision, shaping our strategy and making a tenable difference to our business success.

Responsibilities:

• Establish effective working relationships with a range of stakeholders to gain a deep understanding of business processes and support the delivery of business value.
• Provide support and assistance with our Magento Solution.
• Work with Magento Consultants and internal stakeholders to help deliver change and value to the business
• Troubleshoot and make configuration changes
• Facilitate workshops and discussions to effectively gather requirements and achieve a joint understanding of needs
• Support and work with the wider IT team to develop realistic solutions to business requirements, considering budgets, timescales, costs and quality.
• Define and own business requirements and business modelling.
• Understand and challenge current business processes, where appropriate.
• Advise and promote on e-commerce best practice