E-Commerce Manager - Newbridge, Co. Kildare

at  Michael Murphy Home Furnishing

ABOUT MICHAEL MURPHY HOME FURNISHING:

Established in 1974 and 100% Irish-owned, we pride ourselves on the community, our people, and providing great customer service. With stores in Airside and Sandyford, Blanchardstown, Wexford, New Ross, and Newbridge, our mission is to provide quality and stylish home furnishings designed and selected by our family for yours.
We are recruiting for an experienced E-Commerce Manager to join the team in our Newbridge Head Office, Co. Kildare.

QUALIFICATIONS AND SKILLS:

• Bachelor’s degree in Business, E-commerce or related fields
• At least 5 years’ experience in managing an online retail store and team.
• Knowledge of web design and E-commerce platforms such as Woocommerce, Shopify, Magento, etc.
• Ability to analyze website performance metrics and data, and make data-driven decisions to improve KPIs
• Strong communication, leadership, and problem-solving skills
• Excellent knowledge of SEO, SERP(S) and SEM
• Knowledge of both social media and email marketing
• Experience in managing a team.
• Strong presentation, analytical and reporting skills
• Knowledge of customer service principles
• Strong attention to detail and excellent time management.
• Excellent communication, organisation and presentation skills
• Confidence with developing E-commerce strategies and implementing digital marketing concepts.
• Excellent understanding of web design, customer flow and web analysis.
• Demonstrable track record of sales growth within a company and have experience dealing B2C.
• Google Ads, Google Tag Manger, Google Search Console, Google Analytics.
• Ability to analyse website performance metrics and data, and make data-driven decisions to improve KPI

RESPONSIBILITIES AND DUTIES:

• Managing our in house team of two - Retention Specialist, Acquisition Specialist and support them in meeting their KPI’s.
• Manage relationships with third-party vendors to ensure a seamless customer experience, such as Web Developers and Software Plug-in providers.
• UX/UI Strategy
• Website Development and CRO Audits
• Website and Google (G4) Data Analytics
• Website Architecture and Schema
• Implementing product merchandising strategies to achieve sales revenue targets
• Collaborating with our Brand Manager and Marketing team to enhance customer engagement via all channels.
• Managing effective email campaigns and grow our database.
• Managing our Paid Strategies across Google and all Social Channels
• Managing our SEO/SEM/SERP Strategies.
• Managing our online sales and customers.
• Analysing sales reports and developing data-driven insights to improve sales revenue growth.
• Achieve Sales targets for our online store.
• Management of annual department budget.
• Implementing product merchandising strategies to achieve sales revenue targets
• Managing the security across our website.
• Develop and implement overall e-commerce strategy in order to improve performance.
• Identify new software to improve sales and the performance of the website.
• Drive customer reviews on Google and Trustpilot.
• Increase sales online while continue to drive customers into physical retail stores.