E-COMMERCE OPERATIONS SUPERVISOR

at  HERMES EMESA PTE LTD

08.04.2024
E-commerce Operations Supervisor
Contract type: Regular position
Country/Region: Singapor
City: Singapore
Job: Sales Development & Retail Support
Experience: Minimum 3 years
Company: HERMES E-MESA PTE LTD
Job description
E-MESA is a structure operating under Hermes South Asia Region. This entity holds Hermes.com website and operates online sales for Singapore, Malaysia, the United Arab Emirates and Saudi Arabia.
The E-commerce Operations supervisor works together with his counterpart and oversees all e-store processes and their optimization.
He is the main coordinator between the Customer Contact Center, E-merchandising, Logistics and Finance teams. He is acting as a control tower of the entire operations and is accountable for a smooth end-to end order process from product supply to customer delivery.
The E-commerce Operations supervisor is also in charge of following-up and rolling-out various projects for the business. A key project to be handled for the upcoming 3 years is the migration of our two key systems: our ERP and the e-commerce platform.

REQUIREMENTS & CAPABILITIES

• Analytical skills
• Advanced skill in Excel
• Project management skills
• Tech savvy and good with IT / digital technology / systems
• Must be a good team player, pleasant, service oriented and self-motivated
• Strong team building, interpersonal and communication skills
• Knowledge of SAP is a plus
  About the Hermès Group
  A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
  About the entity
  Hermes may be the name of a company, but it is above all the name of a family who, for nearly two centuries, has been shaping the history of a Parisian house based on expertise and quality, tradition and innovation. A harness maker then a saddler, Hermes now channels its creativity through 14 metiers. The key values remain the same: high standards and authenticity, elegance and simplicity, imagination and daring.
  An independent family business, Hermes continues to live by its French tradition of craftsmanship by creating and producing beautiful, useful and lasting objects. The Company brings together more than 13,000 employees in 50 countries and 60 subsidiaries, all artisans in their own way and all committed to the long term development of the company

Please refer the Job description for details