E-commerce System Support Specialist

at  Arche Consulting

Numer referencyjny: ECOM/KAT
lokalizacja
śląskie / Katowice
kategoria
Specjalista ds. Wsparcia Technicznego / Helpdesk / Serwis

REQUIREMENTS:

• superior coordination abilities,
• proficient English communication skills, both written and spoken,
• advanced computer literacy, including Microsoft Office applications,
• excellent customer service soft skills,
• outstanding organizational and time management capabilities,
• strong IT proficiency, including Office 365, SAP, Outlook, and Case Management systems,
• effective interpersonal skills for interaction and communication,
• skilled at gathering relevant information from various stakeholders,

• coordinate e-Commerce implementation activities, including stakeholder collaboration with customers and IT, gathering business and technical requirements, and performing acceptance testing,
• serve as the main contact for implemented e-Commerce solutions, providing support and corrective actions as needed,
• share best practices and expertise to support, educate, and advise 1st line Support and Frontline sales in promoting the company’s e-Commerce offerings,
• coordinate with the Global ERP organization and/or IT for critical issues,
• enhance knowledge and understanding of customers’ online and mobility needs, providing appropriate support with existing solutions,
• feedback to the global marketing web team regarding system or functionality issues and areas for improvement,
• offer feedback to the global CRM team on system and functionality issues or areas for improvement,
• handle support requests for customer master updates or changes in both ERP and CRM platforms,
• act and communicate as the company’s brand ambassador with customers in line with the defined Code of Conduct, Values, and Principles,
• pursue professional development through company-arranged training and independent learning.