eCommerce B2B Support Analyst
at Thermo Fisher Scientific
Budapest, Közép-Magyarország, Hungary -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 13 Sep, 2024 | Not Specified | 15 Jun, 2024 | 1 year(s) or above | Ariba,Training,Data Quality,Communication Skills,Standards Compliance,X12,Flat Files | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
ECOMMERCE B2B SUPPORT ANALYST!
Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Watch as our colleagues explain five reasons to collaborate with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, address complex scientific challenges, drive technological innovation, and support patients in need.
MINIMUM REQUIREMENTS/QUALIFICATIONS:
- HS Diploma and 1-2 years’ experience working in a Help Desk or Application Support environment that requires unscripted trouble shooting responses.
- Demonstrated ability to learn new software and systems quickly.
- Clear professional communication skills interpersonal, written and verbal.
- Intermediate analytical, problem-solving, and troubleshooting skills.
- Experience providing day-to-day EDI support (reprocessing files, modifying X12 or flat files, documenting/training, notifying teammates when there are data quality or mapping issues, etc.)
- Understanding EDI concepts including transaction set structure, standards compliance, and communication concepts is a plus.
Experience with EDI translator is a plus.
- Working knowledge of AS2, SFTP, and other communications protocols is a plus.
- Familiarity with different marketplaces such as Ariba, Jaggaer, Hubwoo, Coupa, GHX is a plus.
Responsibilities:
- Independently manage B2B support issues/requests received by troubleshooting errors impacting systems, prioritize and execute tasks to severity levels, communicate updates, and provide professional, timely escalations.
- Monitor mainframe and server queues for errors and issues.
- Analyze, correct, and reprocess invalid XML and EDI data for failed transactions, as needed.
- Perform audits throughout the day for key customer accounts.
- Assist eProcurement team with setting up new B2B customers within various in-house systems.
- Create SOPs for tasks performed by this position, as needed.
- Perform basic mapping changes, as needed.
REQUIREMENT SUMMARY
Min:1.0Max:2.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
IT
Diploma
Proficient
1
Budapest, Hungary