eCommerce Merchandising Operations Specialist - B2C

at  Staples

SPECIFICALLY, YOU WILL:

• Support merchandising and marketing online promotional activity on staples.ca, working with cross functional groups to determine the best approach based on defined business objectives
• Timely execution of website updates for impacted pages in the CMS - product category pages, promotional pages, etc.
• Create and maintain new pages for promotional launches, campaigns, etc., following web best practices
• Partner with Merchandising & Marketing teams to collect and execute promotions for all online product offers including but not exclusive to promotional pricing, SKU level messaging, coupon setup and maintenance
• Effectively maintain strong cross-functional relationships with merchandising, content, marketing, SEO, creative, etc. to ensure smooth implementation and consistency of merchandising initiatives
• Develop strong understanding of internal merchandising and web systems to troubleshoot merchandising system/process issues
• Continually improve online promotional experience and execution by utilizing website enhancements, customer feedback/reviews, sales data, site metrics and other sources
• Lead or participate in special projects as required.

Under the direction of the Manager, this position is responsible for supporting and executing online merchandising and promotional initiatives, coordinating and executing updates for Staples.ca and improving the online customer experience. In addition, this position supports website enhancements and online merchandising system issues – troubleshooting issues that arise, identifying improvement opportunities and testing enhancements as they are introduced.