Ecommerce Operations Team Leader

at  Anaconda

Job no: 509374
Work type: Full time
Location: VIC - Metro

Categories: e-Commerce

• Iconic Australian owned global retail business
• Salary + Profit Share, South Melbourne location, Member Discounts & more!
• A vibrant, team culture where we embrace pace, encourage new ideas & leadership

WHO WE ARE:

Spotlight Group Holdings (“SGH”) is looking to grow their talented, highly entrepreneurial team. SGH is Australia’s largest privately-owned and operated family business, comprising of the Spotlight Retail Group, the Spotlight Property Group, Spotlight Direct Investments and the Spotlight Charitable Foundation.
Comprising of the long term existing iconic brands in Spotlight, Anaconda and Mountain Designs, together with the exciting addition of Harris Scarfe, SRG is acknowledged as the market leaders within the Australian retail Space.

• Lead a high-performing eCommerce team: Lead and manage a team of Ecommerce Operations Administrators, providing coaching, mentorship, and performance feedback.
• Exceptional customer service: Focus on the key customer service aspects.
• Efficient order fulfillment: Oversee all aspects of the order fulfillment process, ensuring timely and accurate picking, packing, and shipping of orders.
• Continuous process improvement: Work on optimizing operations and processes.
• Manage customer inquiries and complaints related to online orders, providing exceptional customer service and resolving issues promptly.
• Stakeholder Management: Develop strong working relationships with store teams and shared services
• Reporting: Prepare and monitor reports to track key performance indicators (KPIs) and identify areas for improvement.