ED Receptionist/Admin support

at  Lewisham and Greenwich NHS Trust

To be part of an administrative support team who provide a high quality and professional administration service for the Emergency Department. (ED) Promoting a polite, empathic and efficient Emergency Service to members of the public, their relatives, Trust Staff, GPs and other organisations both face to face and via the telephone. To be proactive and work to ensure the Trust meets all targets relating to the ED.
The role is 4-fold and will include all elements of the following duties to be worked on a rotational and ad hoc basis.
Receptionist, Ward Clerk, Administrative support worker, Data administrator.
Part time - 34.5 hours per week (1 post x 34.5hrs per week, 2 posts x 23hrs per week - Days, Nights, Weekends (inc. Public Holidays)
Unsociable hours will attract additional payment

Act as an ‘ambassador’ for the Directorate in terms of telephone and in person contacts and as a friendly and competent point of access to the Trust for outside organisations.
To maintain effective working relationships at all levels, internal and external to the Trust working collaboratively with colleagues to ensure that administrative resources are used flexibly to meet demand, including providing assistance in times of particular pressure in any area.
To manage own workload acting independently maintaining timely and accurate outputs for all requested work.
To exercise initiative in responding to requests for information/action, including referral to appropriate senior staff
To regularly work unsupervised and, on these occasions, make any necessary decisions to ensure the above service needs are maintained
To contribute to the work of ED to ensure the Trust meets all performance targets relating to the ED
To return to work in the event of a major incident and undertake any tasks as required by the ED controller
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream