Edge of Care Support Officer (Maternity Cover)

at  Coventry City Council

About the team we are recruiting to
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.
In Coventry, we are working hard to build something special. Children and families are at the heart of everything we do, and we believe they deserve the best outcomes. Children’s Services provides a wide range of statutory and non-statutory duties, from Early Help Services, through to children who are looked after.
The service reflects and responds to the changing needs of children and their families. It works to enable a reflective and flexible approach, with a strong Early Help offer and a real focus on Relationship Based Practice and Signs of Safety, which focuses on intervention and keeping families together.
Children’s Services is proud of its achievements to date and is continuing to ensure children and families remain at the heart of all it does. We will provide you with an environment where social work can flourish, with high support, high challenge and manageable caseloads. Children’s Services is proud of its workforce, who are committed, dedicated, and work to a high standard. We are seeking other like minded practitioners who would like to join us. We pride ourselves on building relationships with families and partners and hold respectful practice at the centre of all we do.
Edge of Care is an innovative, dynamic and creative service, that has a clear aim to safely prevent and reduce the number of children and young people from entering the care system in Coventry. With a workforce that has commitment to safely keep families together as a unit by strengthening, improving and re-building relationships. We are passionate about delivering ground-breaking solutions to promote sustainable change for our families, we encourage individuals to make informed choices about their own lives and involve them in all aspects of the work.
What is the job role?
Edge of Care Support Officer to work under the general direction of the Edge of Care Services Manager and to be responsible for the day-to-day delivery of administrative support (including statistical data collection and interpretation) to the Edge of Care Service.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

• Provide advice to service users to enable them to access services from Children’s Services and partner organisations.
• Handle a range of administrative work in support for the service including the drafting and preparation of documents, writing minutes, preparing power point presentations, handling enquiries coming into the service, organising meetings.
• To undertake other such duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this job.
• Provide the first point of contact for service users, staff from partner organisations and colleagues in order to determine how matters can be most effectively progressed from this first contact.
• Deal with enquiries, through varying mediums, ensuring that where possible they are resolved at first contact, or that messages are passed on to the relevant person for action; seeking to resolve queries and using judgement as to when to pass on more complex issues.
• Undertake data input and document production using the range of systems used within the EOC service.
• Maintain computerised systems, retrieving information as requested, and ensuring that information is kept up to date; to include creation of databases and spreadsheets as appropriate and provision of information and reports as required.
• Responsible for maintaining supplies of stationery and other office consumables within the EOC service assist with the development of IT systems and workflow processes within the service, including create, review, revise, develop, improve, and maintain systems and procedures for the service to improve and respond to change.
• Ensure data is handled in line with Data Protection Regulations.
• Maintain up to date knowledge of corporate systems and standards and pass on information to other team members.
• The duties described in this job description must be carried out in a manner which promotes equality of opportunity, dignity and due respect for all employees and service users and is consistent with the Coventry City Council’s Equal Opportunities Policy.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
For full details on the application process please read the attached document on our jobs page labelled ‘Coventry City Council Application Process’
Interview date(s): Friday 10th May 2024
About Coventry

Please refer the Job description for details