EDI Implementation Analyst

at  SPS Commerce

Description:
SPS Commerce is recruiting an EDI Implementation Analyst. The role will join our Customer Success team, which is responsible for developing standardised solutions for customers.
Your role will focus on post-sales implementation. You’ll facilitate problem research, isolation, diagnosis, resolution, and follow-up for customer change events, managing all escalated events appropriately, when necessary.
Situated in our office in Melbourne, once you are up to speed, you will have the opportunity to work a hybrid schedule with at least two days a week in the office. Our hybrid work model offers the best of both worlds. We thrive through in-person collaboration, complemented by remote work to ensure balance and flexibility.

This is an outstanding opportunity to:

• Take advantage of strong training and mentoring for success in this role as well as proactive support for ongoing career growth.
• Establish trust-based relationships with clients, partners and internal contacts as you facilitate technical implementations.
• Join a collaborative, dynamic and evolving team that is tech-forward and values knowledge sharing.
• Build a career at a stable, recognised and growing global industry leader. We’ve achieved 93 consecutive quarters of revenue growth and have plans for even greater growth ahead.
• Earn competitive compensation and benefits and enjoy fun team events, a hybrid work schedule, work/life balance, and more.

WHAT EXPERIENCE AND SKILLS DO YOU NEED?

To be a good fit for the EDI Implementation Analyst position, you will have:

• A bachelor’s Degree with 2 years of related experience; or an advanced degree without experience; or equivalent experience
• Strong technical aptitude and the ability to apply, test, and re-configure data rules in order to produce desired results
• Solid analytical, problem solving and troubleshooting skills
• Exceptional communication and interpersonal skills, including empathy for the customer’s needs and willingness to be assertive as necessary
• Excellent organizational skills, flexibility and the ability to manage multiple projects concurrently
• The ability to work both independently and as a team player

WHAT EXPERIENCE IS PREFERRED?

• 3-5 years of professional business experience
• A balanced mix of skills: driver and facilitator, tactical leader and doer
• Familiarity with various file formats and technologies, such as XML
• Experience with text editing and data mapping tools
• In-depth knowledge of mapping tools and functionality

Please refer the Job description for details