Education Manager

at  Jivaro

SKILLS REQUIRED:

• 5+ years experience in Retail Training and Retail Sales.
• Beauty Industry experience is essential.
• Knowledge of skin physiology and anatomy.
• Professional presentation skills.
• Excellent communication and relationship building skills.
  Apply now, or reach out to Zali Oulton at zalioulton@jivaro.com.au to hear more

ROLE PURPOSE

As the Education Manager, you will drive and implement the annual training plan. Ensure all staff have a thorough understanding of brand, products, science, sales and service. Lead training KPI’s to drive the retail strategy and act as a Brand Ambassador to support PR and CRM events to build client loyalty.

KEY RESPONSIBILITIES:

• Responsible for delivering product knowledge, selling and service strategies to Beauty Advisors.
• educate the team on how to elevate the client’s skin to offer the correct treatment based on their needs.
• Identify the training needs of Beauty Advisors to ensure excellent client service, strong selling skills, and goal achievement, especially within the first three months of employment.
• Support the Beauty Advisor team in field via product knowledge refresh coaching and AOP and AOB technique training.
• Motivate, lead and encourage Retail Coaches and Beauty Advisors to achieve sales targets.
• Develop a coaching plan, in collaboration with the Retail Manager and Retail Coaches to improve performance and KPI’s.
• Develop a training calendar in line with business needs, providing extensive details of the training program operations and maintenance.
• Manage and control the Local education Budget to ensure the company gets the best return on investment and all budgets are managed in line with sales objectives.