Educational Technology Customer Support English (m/f/d) (Part-time)

at  Yoummday GmbH

EDUCATIONAL TECHNOLOGY CUSTOMER SUPPORT ENGLISH (M/F/D) (PART-TIME)

Permanent employee, Part-time · Prague
Deutsch
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ABOUT US

You made my day
…become a daymaker! Take advantage of the opportunity to help us revolutionise the contact centre industry…
We are a game changer - innovative, contemporary and different. A company where it’s fun to be a customer, a talent but also an employee. At our Munich location, we develop forward-looking solutions for the contact center industry. In Sofia we implement our products for our customers.
Traditional contact centres often work according to the same principle: Open-plan offices and fixed working hours, a situation which is also associated with inflexibility and low pay for employees. All of this also leads to lack of motivation on the part of the employees and high costs for customers.
Yoummday takes a completely different approach. Since we were founded in 2016, we committed ourselves to fair and reliable remuneration as well as tasks that motivate our independent talents. All of this frees our customers from inflexibility and high costs.
We have revolutionized the contact center industry. Join the revolution. Become a daymaker.
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• Support APR region inquiries + secondary European markets
• Technical help desk - serve customers by providing information, responding to requests, resolving technical and general customer support issues via phone and email (calculators, computer software and iPad apps)
• Identifying and reproducing uncommon technical issues to escalate when required
• Report market trends
• Testing new products and/or updates and reporting any finding