Elective Waiting List Booking Officer

at  Frimley Health NHS Foundation Trust

To ensure all phone calls are dealt with in a professional and timely manner from patients waiting for surgery. To ensure all patients are treated with dignity, respect and empathy at all times To deal with patients in a polite and respectful manner complying with their requests where possible To support the Trust in delivering NHS targets To respond in a timely fashion to all administrative duties within the team To support the implementation of all new IT and patient administration systems Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways To be multi-skilled in your working role and able to assist in all areas of the department as and when required To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policy To ensure demographics and daytime contact numbers are obtained and checked on each individual call and updated on the patient administration system in accordance with Information Quality Assurance 2 Follow all Trust and local policies and procedures at all times To deal with patient/staff complaints in a professional manner and try to resolve the issue before they become formal Generating patient letters from the computer system and updating records accordingly. Ensuring all records and requests are dealt promptly and accurately filed and maintained. To ensure patients are booked within their targets dates unless the patient chooses to wait for their procedure.
Conduct regular reviews of their waiting lists on the Electronic Patient Record system. Regular review of PTLs ensuring that patients are treated in accordance with Trust policy on waiting times. To inform appropriate personnel of any patients who have been cancelled on day (COD), ensuring correct COD outcome has been used. Ensure patients are re-admitted in accordance with the COD Policy.
To liaise with the team leader to provide a high-quality empathetic service and highlight any problems, working together as a customer focused team to solve issues that may arise To adhere to the Trust values of being committed to excellence, working together and facing the future To attend specialty meetings for your lead specialty as and when required. Follow all Trust and local policies and procedures within the waiting list team at all time

Please refer the Job description for details