Electronic Banking Application Analyst II

at  IBC Bank

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank’s “We Do More” philosophy reflects it’s dedication to the growth and success of it’s employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC’s focus is to be customer centric and strive to provide excellent customer experience.
Time Type:
Full time
Department:
830 Electronic Banking Administration
Job Summary:
The Electronic Banking Application Analyst II is responsible for providing technical, implementation and system administration support for Electronic Banking and Card Services applications and system interfaces. This includes reporting, data analysis, client support, testing, problem analysis and troubleshooting, and other related tasks. The Application Analyst II is also responsible for assisting in the design, delivery, and improvement of software applications under development or consideration for purchase as well as application adoption and penetration.
Job Description:

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

• Research, design, implement and maintain various software technology solutions, including new technology, to improve processes or services.
• Provide support for the testing of new and existing software applications under development or consideration for purchase.
• Field incoming problem tickets from end users to resolve application and software issues.
• Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
• Record, track and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Communicate application problems and issues to key stakeholders, including management, development teams, third-party vendors, and end users.
• Plan, organize, and prioritize multiple projects/assignments to ensure that deadlines are met.
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Identify and learn appropriate software applications used and supported by the department.
• Create and maintain proper control procedures, policies and required system documentation.
• Develop and properly document test scripts to ensure that proper regression application testing is always adhered and that all application testing and review results achieve the desired result.
• Administer a system post implementation review that encompasses a thorough, concise process designed to address any issues not encountered while performing pre-implementation review.
• Confirm readiness of all application deliverables.
• Create training materials for application training needs and objectives.
• Provide guidance and support to branch personnel with navigation of the assigned applications.
• Address any functional questions that the branch personnel/users may experience.
• Facilitate issue resolution with functional and/or development technical groups. Work cross functionality to solve problems and implement changes through implementation and on-going maintenance of the application(s); Collaborate with the vendor/internal team on functional issue resolution.
• Support and focus on prioritization from business team’s end user’s perspective for new requirements, enhancements, or defects.
• Prepare trend analysis based on reporting data from the application and provide necessary analytics to the business team.
• Monitor and report on application adoption and penetration, making recommendations for improvements.
• Participate in regular meetings to address issues, enhancements, etc.
• Collaborate with the technical teams on the Change Management planning and implementation.
• Coordinates, in conjunction with technical teams, the Disaster Recovery plan and testing.
• Other duties as assigned by Management.

SKILLS

• Active Learning – Understanding the implications of new information for both current and future problem-solving and decision-making.
• Complex Problem Solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Judgement and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Reading Comprehension – Understanding written sentences and paragraphs in technical related documents.
• Speaking – Talking to others to convey information effectively.
• System Analysis – Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• System Evaluation – Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
• Writing – Communicating effectively in writing as appropriate for the needs of the audience.

Computer Skills

• Become and remain proficient in all programs necessary to perform the everyday duties of this position, primarily the online banking application and system integrations.
• System evaluation, Systems analysis and evaluation, Information technology, Risk Management
• Intermediate to Advanced knowledge of Microsoft Office products; Outlook, Word, Excel, Visio, PowerPoint, Teams, OneNote

EDUCATION & EXPERIENCE

• College diploma or university degree in the field of computer science, information systems and/or 3+ years relevant work experience.
• 4 years previous banking operations experience, preferred.
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
• Experience with Microsoft Office products: Excel, Word, PowerPoint, Outlook, Visio
• Relatable knowledge and experience of Information Technology principles and concepts preferred.
• Knowledge of banking principles and concepts, preferred.

• Research, design, implement and maintain various software technology solutions, including new technology, to improve processes or services.
• Provide support for the testing of new and existing software applications under development or consideration for purchase.
• Field incoming problem tickets from end users to resolve application and software issues.
• Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
• Record, track and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Communicate application problems and issues to key stakeholders, including management, development teams, third-party vendors, and end users.
• Plan, organize, and prioritize multiple projects/assignments to ensure that deadlines are met.
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Identify and learn appropriate software applications used and supported by the department.
• Create and maintain proper control procedures, policies and required system documentation.
• Develop and properly document test scripts to ensure that proper regression application testing is always adhered and that all application testing and review results achieve the desired result.
• Administer a system post implementation review that encompasses a thorough, concise process designed to address any issues not encountered while performing pre-implementation review.
• Confirm readiness of all application deliverables.
• Create training materials for application training needs and objectives.
• Provide guidance and support to branch personnel with navigation of the assigned applications.
• Address any functional questions that the branch personnel/users may experience.
• Facilitate issue resolution with functional and/or development technical groups. Work cross functionality to solve problems and implement changes through implementation and on-going maintenance of the application(s); Collaborate with the vendor/internal team on functional issue resolution.
• Support and focus on prioritization from business team’s end user’s perspective for new requirements, enhancements, or defects.
• Prepare trend analysis based on reporting data from the application and provide necessary analytics to the business team.
• Monitor and report on application adoption and penetration, making recommendations for improvements.
• Participate in regular meetings to address issues, enhancements, etc.
• Collaborate with the technical teams on the Change Management planning and implementation.
• Coordinates, in conjunction with technical teams, the Disaster Recovery plan and testing.
• Other duties as assigned by Management